Marketing
Digital Product Manager Europe
FR – Paris
ES – Madrid
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Digital Product Manager Europe
EU Digital is on a mission to transform a 175+ year old loved brand into the next generation of financial services, serving customers across 30+ countries with delightful digital products.
We are looking for a Digital Product Manager to own the execution and optimization of key customer journeys and product experiences. You will work closely with engineering, design, analytics, and business stakeholders to deliver products that improve customer outcomes and drive business growth.
This is a hands-on role focused on identifying customer needs, prioritizing opportunities, managing delivery, and continuously improving product performance through data and experimentation.
Responsibilities
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Own and manage a defined product area, customer journey, or set of features.
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Maintain and prioritize the product backlog aligned to business goals and customer needs.
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Define user stories, acceptance criteria, requirements, and success measures.
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Ensure product solutions deliver value for customers and business
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Work closely with Engineering and Design teams to deliver product enhancements and new capabilities.
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Support product discovery, customer research, and validation activities.
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Coordinate cross-functional teams to ensure successful delivery against agreed timelines and objectives.
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Monitor product performance and identify opportunities for improvement
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Analyze customer behavior, funnel performance, and product metrics to identify improvement opportunities.
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Support experimentation, A/B testing, and conversion optimization initiatives.
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Gather customer feedback and translate insights into product enhancements.
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Help improve onboarding, remittance experiences, engagement, and retention journeys.
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Collaborate effectively with Marketing, Compliance, Risk, Operations, Engineering, Design, and Analytics teams.
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Communicate priorities, progress, and outcomes to stakeholders.
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Support roadmap planning and quarterly prioritization processes.
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Develop a strong understanding of customer needs, market trends, and competitor offerings.
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Champion customer-centric product development and data-driven decision making.
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Leverage AI-enabled tools to improve product research, analysis, documentation, and delivery effectiveness.
Requirements
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Experience in digital product management, product ownership, business analysis, or related roles.
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Strong understanding of product development methodologies and agile delivery.
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Experience using product analytics and customer insights to inform decision making.
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Ability to balance customer needs, technical considerations, and business objectives.
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Excellent communication and stakeholder management skills.
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Strong problem-solving and prioritization abilities.
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Experience within fintech, payments, financial services, or digital consumer products is advantageous.
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Passion for creating simple, intuitive, and impactful customer experiences.
#LI-Hybrid
#LI-VK1
Estimated Job Posting End Date:
07-31-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
