Legal
Senior Manager, Legal Operations – eBilling, Outside Counsel & Financial Insights
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Role Responsibilities
Legal Analytics & Reporting
- Own legal spend analytics, budgeting frameworks, financial forecasting models, and accrual governance.
- Develop, implement, and manage legal financial and operational reporting, including spend, budget‑vs‑actuals, forecasting, matter-level insights, and outside counsel performance metrics.
- Deliver dashboards and executive reporting focused on financial performance, vendor efficiency, and cost optimization.
- Define KPIs, reporting standards, data sources, and methodologies to enable consistent and reliable insights.
- Ensure accuracy, consistency, and governance of financial and operational data across e‑billing, matter management, and reporting platforms.
Legal Finance Technology & eBilling Systems
- Serve as the business owner for eBilling and financial components of legal systems, ensuring alignment with financial processes and reporting needs.
- Oversee system configuration, data structures, billing guidelines, invoice workflows, and reporting logic.
- Drive automation and optimization of invoice review, accrual tracking, and reporting processes.
- Manage vendor relationships related to legal finance technology and analytics tools.
Financial Planning, Budgeting & Leadership Reporting
- Lead the Legal Department’s financial planning cycles, including annual budgeting, quarterly forecasting, and monthly accrual processes.
- Lead end-to-end accrual governance, including data collection, validation, variance analysis, and coordination with Finance to ensure accurate financial close.
- Drive improvements in forecast accuracy, accrual discipline, and financial predictability.
- Prepare budget variance analyses, executive financial summaries, and forward-looking spend insights.
- Develop and manage matter-level budgeting and forecasting processes.
- Design and deploy pricing strategies, including alternative fee arrangements (AFAs), to support disciplined spend and value optimization.
- Provide strategic financial insights to support leadership decision-making, resource planning, and vendor strategy.
Outside Counsel Management (OCM) & Spend Governance
- Serve as the single point of accountability for outside counsel strategy, legal spend governance, and vendor financial performance.
- Own the end-to-end OCM program, including firm selection, onboarding, performance management, and panel strategy.
- Lead preferred provider programs and vendor consolidation initiatives.
- Own the eBilling lifecycle, including invoice intake, audit, approval workflows, and payment coordination.
- Enforce billing guidelines and identify non-compliant billing, inefficiencies, and cost leakage.
- Lead law firm rate negotiations, benchmarking efforts, and AFA structuring.
- Develop reporting frameworks to evaluate outside counsel performance across cost, efficiency, and outcomes.
- Ensure outside counsel compliance with accrual requirements, billing standards, and financial governance processes.
Role Requirements
- Bachelor’s degree in Business, Finance, Information Systems, Analytics, or related field (or equivalent experience)
- 5–8+ years of experience in legal operations, legal finance, analytics, eBilling, or spend management roles
- Demonstrated experience owning legal financial systems, reporting, or eBilling platforms
- Strong expertise in legal billing practices, invoice review, and outside counsel management
- Advanced financial modeling, forecasting, and analytical skills
- Experience partnering with senior stakeholders across Legal, Finance, Procurement, and IT
- Advanced proficiency in Excel and data visualization tools (Tableau, Power BI)
- Strong communication skills with the ability to translate complex financial data into actionable insights
Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.
Work Shift
HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your United States specific benefits include:
- Paid Time off
- Medical, Dental and Life Insurance
- Parental Leave
- Global Adoption Assistance
- 4% Western Union Contribution to 401K
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Salary
The annual base salary range is $130,000 to $160,000 USD per year. Total on-target compensation includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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#LI-HYBRID
Estimated Job Posting End Date:
08-03-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
