Compliance
Training Specialist (AML Compliance)
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Training Specialist (AML Compliance), Quezon City, PH
As a member of the Financial Intelligence Unit (FIU) – Office of Consumer Monitoring and Investigations team, you will be involved end-to-end in developing, implementing, and improving training programs for Western Union’s FIU’s functions. This role will allow you to network with leaders, managers, partners, and other stakeholders across Western Union’s corporate locations.
Role Responsibilities
- The main focus of your role will be to implement and maintain training standards within the Transaction Monitoring Program. Depending on business needs, you may be asked to support a different team and/or learn a different process.
- You will be responsible for delivering training to the specialists in the teams you support, ensuring their proper certification, logging training records, and maintaining training programs with relevant documentation. This includes creating, updating and governing training materials, reviewing and updating process documentation and knowledge base content to ensure accuracy, consistency, and audit readiness.
- You will also drive training innovations, develop new training programs, work with stakeholders from other teams, and act as a training champion in training related projects.
Role Requirements
- At least 2 years of experience in an AML related role
- Experience with facilitating training, mentoring peers, or similar, either at Western Union or elsewhere
- Experience with reviewing, updating, and governing procedures and documentation, ensuring accuracy and alignment with business processes
- Strong interest in continuous learning and training development
- Readiness to drive and contribute to innovations independently and in collaboration with others
- Good English language skills (spoken and written) and advanced knowledge of core MS Office tools (Word, Excel, PowerPoint, Teams)
- Strong interpersonal skills and the ability to communicate at ease with stakeholders.
- Flexibility to adjust to different shifts occasionally.
It will be considered an advantage if you have:
- A diploma, formal certification or proven informal education experience in training, education, instructional design, psychology, or related fields.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Philippines specific benefits include:
- Paid Time Offs
- HMO coverage with dependents from day 1 of employment, subject to insurer's review
- Employee Wellness
- Global Recognition and Rewards Programs
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-Hybrid #LI-HR1
Estimated Job Posting End Date:
06-11-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
