Marketing
Senior Manager, Product Management – Consumer Financial Service
US – Denver
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Role Responsibilities:
As the lead for this product area, you will define and drive a globally scalable yet locally tailored strategy across lending, card, bill pay, and other financial services products. You’ll work closely with regional teams to adapt solutions to local market dynamics, optimize existing funnels, and deliver impactful, customer-centric experiences across diverse geographies.
- Define and own the product strategy across a 36-month time horizon, aligning with business goals and customer needs.
- Lead end-to-end product delivery efforts, from discovery and requirements definition to launch and post-launch optimization, with minimal oversight.
- Collaborate closely with UX design and engineering teams to bring innovative, customer-centric financial services experiences to life.
- Partner with external technology and financial institutions to ensure seamless integration, regulatory compliance, and operational readiness.
- Write clear, actionable product requirement documents and user stories that guide engineering, design, and operations teams.
- Drive cross-functional roadmap alignment across core business stakeholders, regional product leads, engineering, compliance, legal, marketing, and customer care teams.
- Collaborate with marketing and strategy teams to define go-to-market requirements, including awareness campaigns, in-product merchandising, engagement strategies, and pricing programs.
- Conduct market research to uncover unmet customer needs, jobs to be done, and barriers to adoption, with or without formal research support.
- Monitor product performance, gather feedback, and iterate to improve customer experience and business outcomes.
- Stay ahead of industry trends in digital financial services, lending, payments, and global consumer banking.
Role Requirements:
- 5-7 years of product management experience in consumer financial services, fintech, or related domains.
- Proven success in developing and executing long-term product strategies across multiple product lines.
- T-shaped skill set: broad familiarity across lending, cards, payments, and digital banking, with deep expertise in at least one area.
- Strong understanding of financial product flows, compliance, and partner integrations.
- Experience building global experiences on top of APIs and optimizing funnels through customer-centric design.
- Excellent communication and stakeholder management skills, including experience working with external partners.
- Analytical mindset with experience using data to inform decisions and measure success.
- Comfortable working independently and making decisions in ambiguous environments.
Preferred Experience:
- Familiarity with KYC/CIP/AML processes and digital wallet ecosystems.
- Experience mentoring and leading a team of 1–3 product owners, with a focus on growth, collaboration, and delivery excellence.
- Experience working with globally distributed teams.
- Proven ability to optimize existing funnels and scale 0–1 product launches.
- Experience working with banking APIs, card processors, and payment platforms.
- Ability to synthesize customer insights and business needs into actionable product strategies.
- Background in launching products in regulate
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your United States – Specific Benefits Include
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Medical, Dental and Life Insurance
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Tuition Assistance Program
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Parental Leave
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One day volunteer time off
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$0 Money Transfer Fee Discount Code – Quarterly
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Recognition Program “Game Changers”
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Employee Discount Program
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Global Adoption Assistance
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Global Scholarship Awards Program
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Salary
The base salary range is $130,000 – $170,000 per year, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
06-01-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
