Operations
Instructional designer
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Instructional Designer – Quezon City, Philippines
Are you passionate about resolving complex customer issues and delivering exceptional
Do you have a passion for designing and delivering training materials that are both interactive and effective? Would you like to work for a truly innovative organization? Then, it’s time to join Western Union as an instructional Designer.
Western Union powers your pursuit.
As an Instructional Designer, you will lead the creation, implementation, and continuous enhancement of engaging training programs that drive performance and support organizational goals. This role requires a creative and analytical thinker with strong expertise in instructional design methodologies, adult learning principles, and digital learning technologies. You will collaborate closely with subject matter experts (SMEs), stakeholders, and trainers to design effective, learner-centered content across various formats.
Responsibilities
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Design and implement scalable, high-impact training programs aligned with organizational objectives.
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Apply instructional design models (e.g., ADDIE, SAM) to create effective and scalable learning experiences.
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Collaborate with stakeholders, SMEs, managers, and trainers to analyze learner needs, gather feedback, and implement training solutions.
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Develop interactive eLearning modules using authoring tools such as Articulate Storyline and Rise.
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Create high-quality multimedia content using Adobe Creative Cloud applications (e.g., Illustrator, Photoshop, Captivate, Premiere Pro).
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Produce supporting training materials (e.g., guides, job aids, infographics, audio, video, simulations, games) aligned with program goals and corporate branding.
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Create ad-hoc visual design assets such as logos, brochures, banners, and other branded materials to support training and internal communications.
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Oversee the deployment of instructional materials, ensuring seamless integration with existing platforms and learning ecosystems.
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Analyze feedback and performance data to refine learning solutions and improve effectiveness.
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Stay current with trends and best practices in instructional design and learning technologies.
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Manage multiple instructional design projects from concept to completion.
Role Requirements:
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Minimum 2 years of experience in instructional design or training and development.
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Proficiency in course development software (e.g., Articulate Storyline 360).
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At least 1 year of experience using graphics/video creation tools (Adobe Creative Suite, Camtasia); other relevant experience will be considered.
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Strong understanding of e-learning technologies and best practices.
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Excellent oral and written communication skills in English.
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Experience leveraging AI-enabled tools and features for content creation, instructional design, visual asset generation, and learning development workflows.
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Familiarity with AI capabilities embedded within learning and creative platforms such as Articulate, Adobe Creative Cloud, or similar tools.
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Strong presentation and interpersonal skills to build effective relationships with SMEs, stakeholders, and internal teams.
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Basic Learning Management Systems (LMS) knowledge and SCORM/xAPI standards.
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Knowledge of accessibility standards and inclusive design practices to ensure training materials are usable by all learners.
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Proficiency in English is a must
Work Shift
HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Philippines specific benefits include:
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Paid sick leave and vacation leave
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HMO coverage with dependents from day 1 of employment, subject to insurer's review
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Hybrid working arrangement
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
06-30-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
