Compliance

Associate, AML Compliance – Spanish Speaker

LOCATION: PH – Quezon City
TYPE: Full time
WORK SHIFT: Hybrid
POSTED: August 4, 2026
ID: JR0131233

Overview

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Role Responsibilities
  • For this position, 90% of your duties will be receiving or making calls to customers to interview them about how they use Western Union services.
  • You will assess AML knowledge when handling transaction refunds.
  • After an accurate review via phone and/or mail, you will make decisions, communicating them to consumers, Agents and/or Service Associates.
  • You will follow up on customer’s activity already reviewed by previous senior specialists, you will try to contact customer via phone and/or email to collect required information and/or documentation.
  • Must have an availability to work night shifts and weekends.

Role Requirements
  • Anti money laundering compliance background or customer service experience in a related banking field is preferred.
  • Proficiency in English and Spanish language.
  • Bachelor's degree or equivalent job experience in the financial services industry is preferred.  
  • Analytical and research and attention to detail skills are required.
We make financial services accessible to humans everywhere. Join us for what’s next.  
Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.  
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.  

Work Shift
HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Philippines specific benefits include:

  • Paid sick leave and vacation leave
  • HMO coverage with dependents from day 1 of employment, subject to insurer's review
  • Hybrid working arrangement
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

08-21-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

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About Western Union

Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.

Western Union Listens

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We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.

In 2024, the employee participation rate reached 84%.

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Western Union Game Changers Global Recognition Program

Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.

Get to know Western Union

As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.