Sales
Senior Manager, New Zealand and Pacific Islands Region
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Role Responsibilities
Senior Manager, New Zealand and Pacific Islands Region, Auckland, NZ
Western Union moves money across more than 200 countries and territories in nearly 130 currencies, connecting to billions of bank accounts, millions of digital wallets and cards, and a global footprint of hundreds of thousands of retail locations.
The Country Leader, New Zealand and Pacific Islands will be responsible for leading the strategy execution and business operations in the New Zealand and Pacific Islands region. You will work closely with the leadership team to develop, execute the strategy, and ensure that the region is meeting its targets for revenue, profitability, and customer satisfaction.
Reporting to the Regional Vice President ‘Japan, Philippines, Australia, New Zealand & Pacific Islands’ based in Sydney, Australia, you'll occasionally travel within the region and globally and be responsible for the followings:
- You will execute Western Union strategic plan to grow the business in the New Zealand and Pacific Islands region.
- You will be responsible for overseeing all aspects of the company’s operations within the New Zealand and Pacific Islands region.
- You are an expert at analyzing market trends and customer insights to support business strategies and decisions.
- You will drive revenue growth by developing and implementing sales, marketing, product and pricing strategies.
- You will oversee the entity in New Zealand and the region P&L.
- You will lead and motivate a small high-performing team to deliver exceptional customer experience.
- You will develop existing and new client partnerships, nurture relationships with financial institutions, regulatory bodies, and suppliers.
- Collaborate with global cross-functional teams to drive process improvements, efficiencies, and compliance.
- Develop and maintain relationships (including at C-suite level) with key stakeholders, including regulators, partners, and customers.
Role Requirement
- You have extensive years of relevant experience managing/leading a small to medium geography or specific function such as marketing, business development, or operation across a country.
- You are a visionary leader who can bridge strategic planning with hands-on execution to deliver products in market and financial results.
- Strong business acumen with a proven track record of advancing product offerings and delivering exceptional customer experiences.
- Excellent leadership, communication, and interpersonal skills.
- Experience in managing complex projects, digital product delivery, leading cross-functional teams, customer centric and hands-on mindset.
- You are not afraid of getting your hands dirty and getting into the trench to drive the results and business.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your New Zealand specific benefits include:
- 20 days of leave
- Parental Leave
- Health and Wellness Program
- Referral program
- Hybrid Working Arrangement
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-HR1 #LI-Hybrid
Estimated Job Posting End Date:
09-01-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
