Human Resources
Manager, People Analytics & AI
US – Atlanta
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Role Responsibilities
As a Manager, People Analytics & AI, you will operate as a highly strategic Individual Contributor (IC) responsible for advancing the organization's People Analytics capabilities through data-driven insights, intelligent automation, and AI-enabled solutions. This role sits at the intersection of HR, data science, and emerging AI technologies, and is ideal for someone who can both perform deep analytical work and build scalable solutions that transform how HR operates. You will play a critical role in evolving the function beyond traditional reporting, driving the development of predictive insights, AI-driven decision support, and automated processes that enhance how HR operates.
People Data & Analytics:
- Design and deliver end-to-end analytics solutions across key HR domains including hiring, performance management, and engagement
- Translate ambiguous business questions into structured data problems and actionable insights
- Build and maintain scalable datasets, dashboards, and metrics frameworks to support leadership decision-making
- Partner with HR, Finance, and business leaders to drive data-informed workforce strategies
AI & Automation Leadership:
- Lead the development of AI-enabled solutions such as copilots, chatbots, and agent-based workflows to scale HR support and impact, including employee self-service, HR case triage, and talent insights
- Partner with Technology and data teams to ensure AI solutions are secure, scalable, and integrated with existing systems
- Explore and evaluate emerging AI technologies and tools to improve operational efficiency and enhance employee and HR experiences
Technical & Data Engineering:
- Write and optimize SQL queries to extract, transform, and analyze data from systems such as Snowflake, Workday, and related platforms
- Build and maintain data pipelines and data models to ensure reliable, high-quality datasets
- Integrate data across Workday, recruiting, engagement, and related platforms to create a trusted source of workforce data
Consulting & Stakeholder Influence:
- Act as a strategic advisor to HR and business leaders by providing insights and recommendations backed by data
- Communicate findings and recommendations effectively to both technical and non-technical audiences, including executive leadership
- Proactively identify opportunities to improve processes, reduce manual work, and increase self-service capabilities
Role Requirements
Required:
- Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Statistics, Mathematics, Business Analytics, or a related field with 5+ years of experience, or equivalent combination of education and experience
- Strong proficiency in SQL and experience working with large, complex datasets
- Experience building or working with AI/ML models, Large Language Models (LLMs), or AI-driven tools
- Hands-on experience developing AI agents, copilots, or automation workflows
- Proven ability to translate business needs into data solutions and actionable insights
- Strong analytical and problem-solving skills with the ability to work effectively in complex and evolving environments
- Experience collaborating across cross-functional teams and influencing stakeholders through data-driven recommendations
- Ability to independently drive projects from problem definition through execution
- Strong communication skills with the ability to present complex concepts clearly to both technical and business audiences
- Hands-on experience using AI tools and technologies to improve productivity and accelerate solution development
- Ability to evaluate AI-generated outputs and apply sound judgment regarding accuracy, quality, and business relevance
- Advocates for innovation, automation, and responsible AI adoption while maintaining high standards of quality and governance
Preferred:
- Preferred experience with Python or similar programming languages for data analysis or automation
- Preferred understanding of data engineering concepts including ETL pipelines, data modeling, APIs, and system integrations
- Preferred experience building dashboards and data visualizations using Power BI, Tableau, or similar tools
- Preferred experience working with HR data and systems such as Workday or related platforms – though not required!
- Preferred experience with cloud-based data platforms including Snowflake and related analytics technologies
- *Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.
Work Shift
HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
Location: 7001 E. Belleview Ave Denver, CO 80237 (preferred)
5 Concourse Pkwy NE, Suite 2300 Atlanta, GA 30328
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your United States specific benefits include:
- Medical, Dental, Vision, and Life Insurance
- Tuition Assistance Program
- Employee Discount Program
- Parental Leave
- 401K Plan
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Salary
The base salary range is $110,000-$140,000 per year; total on-target earnings include a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-SS2 #LI-Hybrid
Estimated Job Posting End Date:
07-06-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
