Administration
Operations Assistant, Spain (Owned Stores) – based in Madrid, Spain
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
As we continue to grow our retail presence across Spain, we are looking for an Operations Assistant to lead day-to-day operations across our owned store network. This role sits at the heart of our retail business — ensuring financial accuracy, operational efficiency, and team performance. You will act as the key link between frontline associates and central functions, managing everything from FX rate distribution and cash control to scheduling and compliance. If you thrive in a fast-paced, cross-functional environment and take pride in keeping operations running smoothly, this is your opportunity.
Western Union powers your pursuit.
As the Operations Assistant, you will be the operational backbone of our owned store network in Spain. You will own the day-to-day financial and people operations of multiple branches — ensuring FX accuracy, resolving incidents quickly, maintaining regulatory compliance, and supporting frontline teams through leadership, training, and structured oversight. You'll work closely with Accounting, HR, Settlement, and Business teams to keep operations aligned and efficient.
Role Responsibilities
Manage FX Operations & Financial Control
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Update FX exchange rates daily for owned stores
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Distribute FX rates to corporate clients
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Update monthly FX and Money Transfer (MT) targets
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Review and reconcile Profit & Loss (P&L) reports
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Control and manage branch invoices
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Create and follow up on purchase orders (office and cleaning supplies)
Resolve Incidents & Ensure Operational Continuity
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Register, manage, and follow up on MT incidents through to resolution
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Manage and resolve cash management incidents, including approval of deposit movements across branches
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Escalate and track transaction issues until full resolution is achieved
Lead People & Workforce Operations
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Monitor and validate FLA attendance records in Kelio
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Export monthly FLA hour balances and maintain the annual working hours calendar
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Review and approve store schedules across owned stores
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Manage FLA sick leave records and follow-up processes
Drive Store Performance & Compliance
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Conduct cash audits across Spain owned stores
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Perform regular operational store checks at Spain locations
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Train the team on new product launches and operational updates
Collaborate Cross-Functionally
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Work closely with Accounting, Settlement, HR, Business, and Operations teams to maintain daily operations and alignment
Role Requirements
Experience
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Previous experience in retail operations, financial services, or a supervisory role within a branch or store network
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Background in cash management, FX operations, or financial reconciliation is a strong advantage
Education & Certifications
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Degree in Business Administration, Finance, Economics, or a related field preferred
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Additional certifications in operations management or financial control are a plus
Technical Skills
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Proficiency in MS Office (Excel for P&L reconciliation and scheduling)
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Experience with workforce management tools (e.g. Kelio or similar) is desirable
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Familiarity with invoice and purchase order management processes
Soft Skills
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Strong teamwork and collaboration across departments
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High attention to detail and commitment to operational accuracy
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Proactive problem-solver with the ability to escalate and resolve issues effectively
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Adaptable and comfortable working in a dynamic, fast-paced environment
Other Details
Language: Full professional fluency in both Spanish and English is required for this role.
Travel: Availability to travel across Spain owned store locations at least 30% of the time.
Working Hours: This role operates on rotating shifts (09:00–18:00 or 11:00–20:00) and includes weekend on-call duties, compensated with time off during the week.
We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company — transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Spain specific benefits include:
· 25 days annual leave – plus 14 public holidays
· Comprehensive life & medical cover – including dependents.
· Contributory pension plan
· Preventative Care Assistance program
Diversity
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
06-30-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
