Operations
Senior Associate, Settlement Operations
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Role Responsibilities
As a key member of Western Union’s Settlement Operations team in Santa Ana, Costa Rica, this role supports daily and monthly settlement accounting activities, ensuring accurate and timely transaction processing. The Senior Associate, Settlement Operations position assists with reconciliations, helps resolve exceptions, supports operational requests, and participates in settlement-related projects while following established controls and financial regulations.
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Execute accurate, valid, and timely sub-ledger reconciliation, cash reconciliation and application, ensure proper settlement transactions, open items follow up, settlements accounting investigations, and compiling segments of subledger monthly closings.
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Performs tasks related to reconciliation and analysis of invoices, cash movements, accounting bookings, to ensure company subledger accounts are properly reconciled and supported for monthly certification, which also includes analysis and attention to details to be able to handle the investigations properly.
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Communicate with various business partners daily, to find and solve problems, escalating issues, and following up with management as necessary.
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Assist in the preparation of standard and specialized audit supporting reports.
Role Requirements
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University student or bachelor’s degree in Accounting, Economics, Finance, or Business Administration
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1–3 years of accounting experience or equivalent
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Experience preferred in one or more of the following disciplines: general accounting, cash reconciliation, accounts receivable, and/or billing
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Intermediate English level required (written and verbal)
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Proficient in Microsoft Excel (intermediate level)
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High sense of urgency, proactivity, teamwork, communication and time management skills
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Availability to work at the Santa Ana office three times a week
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Costa Rica- specific benefits include:
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“Asociación Solidarista”
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In house company doctor services
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Transportation services options
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Referral Program award
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Employee Resource Groups (ERG) and committees to volunteer with
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Pan American Medical and Life insurance
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Cafeteria Discounts
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
04-24-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
