Assistant Manager, LACA Product Analytics & Optimization

Assistant Manager, LACA Product Analytics & Optimization   – Mexico City

Are you customer obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as an Assistant Manager, LACA Product Analytics & Optimization. 

Western Union powers your pursuit.  

We are seeking an Assistant Manager to drive product analytics, production quality management, and experience optimization for our LACA digital experience. In this role, you will help identify, surface, and resolve critical issues across the customer journey to ensure stability, improve funnel performance, and improve the experience for our customers. You will collaborate closely with regional product leadership and cross-functional teams to deliver seamless, reliable, and world-class customer experience.  

Role Responsibilities: 

• Functional testing and issue identification: perform thorough user – facing testing across the LACA experience (mobile / web) to proactively identify and surface issues.  

• Issue triage and resolution: report, prioritize, and support resolution of critical issues, working closely with engineering and operations teams.  

• Error monitoring and stability management: monitor error spikes in production, coordinate timely fixes, and safeguard customer experience stability.  

• End to end  experience improvements: drive improvements to the customer experience (from inception through execution) based on analytics and hypothesis testing, not only fixing the root cause of the problem, but taking the customer experience to the next level  

• Funnel performance tracking: track funnel metrics to measure stability, identify conversion issues, and recommend quick wins and scalable improvements.  

• Analytics and insights collaboration: partner with the LACA Regional Product Lead to generate funnel analytics and insights that guide prioritization and optimization efforts.  

Role Requirements 

• 3+ years of experience in product management, quality assurance, or related discipline, with a focus on digital products (mobile / web) and/or business data analyst / Consultant.  

• Proven ability to test, identify, and resolve issues in live production environments.  

• Strong analytical skills with experience in funnel analysis and performance tracking.  

• Comfortable working cross-functionally with engineering, operations, and product leadership.  

• Capable of preparing cost benefit analysis and documenting business cases.  

• Excellent problem-solving, communication, and organizational skills.  

• Ability to balance proactive issue detection with long-term platform and product stability goals.  

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Mexico specific benefits include:  

• Grocery voucher. 

• 2 personal days off. 

• Savings fund. 

• Insurance for Major Medical Expenses, Vision, Dental. 

• Online medical insurance 24/7. 

• Special days for marriage or concluding an academic degree. 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#LI-GGC #LI-Hybrid