Senior Manager, Product Management – Digital Payments

Role Responsibilities

We are seeking an experienced Senior Manager to lead the product strategy for digital payments for Western Union's global markets. In this role, you will define, execute and iterate the Digital Payments Funds-In product strategy to ensure world class experiences for our customers. You will collaborate with global and regional business and product stakeholders to drive the Digital Payments Funds-In strategy for Western Union's digital channels ensuring that we stay ahead of customer needs and ensure exceptional customer experiences.

Product Vision, Roadmap and Execution:

• Drive the Digital Funds-In product vision and roadmap by identifying customer needs based on research and user journey for global markets ensuring alignment with company goals.

• Build product roadmaps, define and communicate clear strategic objectives/OKRs for the teams. Review and prioritize initiatives and work with other product/regional stakeholders to synchronize work.

• Review stories and epics when needed and oversee work of scrum teams by close partnership with the engineering leaders.

• Demonstrate an understanding of how tech products are built with basic understanding of APIs, architectures and platforms integrations.

Product Metrics and Testing:

• Define and track success metrics and KPIs, review and improve the metrics through A/B testing strategies, key business indicators, customer feedbacks and qualitative/quantitative analysis.

• Define iteration and test plans, acceptance criteria and new launch plans.

Collaboration and Communication:

• Partner closely with cross functional teams such as engineering, payments product, product marketing, risk, regional business to drive alignment on digital product roadmap and vision across stakeholders and manage stakeholders expectations with timely updates.

Leadership and talent development:

• Set long term and short term goals for the team basis the role assignments and take active role in team's professional development and mentorship in areas of product management.

Production Support:

• Oversee incident resolution process and leading teams in resolving incidents, look for processes and systems to improve analysis.

Role Requirements

• 7+ years in digital product management preferably in payments or financial services

• Consumer product management experience, with good understanding of the technical and platforms ecosystems.

• Proven track record of leading the development and implementation of successful product strategies with excellent cross-functional leadership skills and the ability to work effectively with teams in different locations.   

• Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds. 

• Excellent analytical skills and ability to constantly deep dive and take decisions based on data analysis.

• Strong understanding of business and tech aspects of product strategy to drive roadmaps and execution for the markets.

Work Shift

HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.