Human Resources
Director, People Analytics & AI
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Director, People Analytics & AI – Denver, Colorado
We’re looking for a strategic, forward-thinking leader to head our People Analytics & AI team. You’ll combine data and AI to shape how Western Union understands its workforce and how employees experience HR. Your work will turn workforce data into insights that guide talent strategy, workforce planning and organizational effectiveness. You’ll also apply AI to make HR simpler, faster and more personal for every employee. You’ll work where data, technology and people meet, and you’ll help HR deliver measurable business outcomes.
Role Responsibilities
- Set and lead the vision for people analytics and AI in HR, with a focus on two outcomes: sharper workforce insights and a better employee experience.
- Translate complex data into clear stories that influence executive decisions and HR policy.
- Use AI-powered tools, such as Copilot agents and self-service assistants, to change how employees get HR support, so they get fast, accurate answers when they need them.
- Design, govern, and scale HR AI agents across the enterprise, setting the standards for how they are built, evaluated, and responsibly deployed.
- Manage the full lifecycle of HR AI products and agents, from use-case design and testing through launch, adoption, and continuous improvement.
- Working knowledge of retrieval-augmented generation (RAG), prompt and context design, agent orchestration, evaluation and integration with enterprise systems such as Workday and ServiceNow
- Platform-agnostic judgment: experience with end to end enterprise agent development with the ability to assess best platform to deliver solutions.
- Build data and AI skills across HR and lead the change management that drives adoption of new tools and ways of working.
- Manage and develop a team of 4 direct reports
Role Requirements
- 10+ years in analytics, data science, AI, product analytics, or an adjacent discipline.
- 3–5+ years leading teams or major cross-functional programs.
- Demonstrated experience moving analytics/AI products from idea through implementation and adoption.
- Strong grounding in advanced analytics, including predictive modeling and employee listening and sentiment data.
- Hands-on knowledge of generative AI and agent platforms (e.g., Microsoft Copilot), data visualization tools (e.g., Power BI, Tableau) and HRIS platforms (e.g., Workday).
- History of solid understanding of data governance, responsible AI and global data privacy requirements.
- Proven high integrity and discretion in handling sensitive employee data.
Work Shift
HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation applicants, including those with disabilities, during the recruitment process, following applicable laws.
#AA1-LI
Estimated Job Posting End Date:
12-28-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
