Compliance
Senior Manager, Change Lead – Customer Risk Assessment (Fixed Term)
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Senior Manager, Change Lead – Customer Risk Assessment (Fixed Term) – Sydney, Australia
The Senior Manager – Change Lead is responsible for leading the end-to-end uplift of WUFSA’s Customer Risk Assessment (CRA) framework.
The role will act as the primary subject matter expert in driving enhancements to the customer risk assessment methodology, including risk rating models, segmentation, data inputs and processes, as well as overseeing delivery and embedment. This will enable WUFSA to implement a CRA framework that is regulatory aligned, operationally effective, defensible to AUSTRAC and sustainable over time.
The role will be accountable for establishing appropriate governance, documentation and stakeholder engagement, and ensuring effective integration of the uplifted CRA framework into upstream and downstream AML/CTF controls, including customer due diligence, monitoring and risk-based decision making.
An opportunity to join Western Union’s Compliance Team on a full-time basis for a 12-month period.
Role Responsibilities:
Customer Risk Assessment Transformation
- Drive enhancements in customer risk rating models, segmentation, and scoring methodologies, from design to implementation.
- Ensure consistency, transparency, and defensibility of risk assessment, risk rating and risk mitigation for customers across all applicable products and channels.
- Collaborate with other compliance teams and support functions to embed leading practices in CRA design.
- Support integration of data, analytics, and automation into risk assessment processes.
Change & Delivery Leadership
- Act as the accountable change lead for the customer risk assessment uplift, owning scope, roadmap, milestones, dependencies and delivery artefacts.
- Translate regulatory and risk requirements into clear, executable changes across people, process, governance and technology.
- Support cross‑functional delivery across local, regional and global compliance, risk, operations, technology, data and business teams.
Governance, Approvals & Risk Ownership
- Attend governance forums to support senior management review, challenge and approval of the Customer risk assessment and material changes.
- Prepare high‑quality papers and recommendations for executive committees and Board‑level risk forums.
- Assist in ensuring clear senior manager accountabilities, decision records and version control are maintained for the customer risk assessment.
Regulatory & Audit Readiness
- Ensure that CRA uplift initiatives meet regulatory expectations and are aligned with internal policies.
- Support responses to regulatory reviews, audits, and thematic assessments.
Capability & Embedment
- Lead change management activities to embed the uplifted risk assessment into business‑as‑usual operations.
- Support targeted training and uplift of capability across first and second line teams on ML/TF risk concepts, methodologies and decision use.
- Drive cultural adoption so the customer risk assessment is utilised as one of the key drivers for risk‑based decision‑making.
Role Requirements:
- Bachelor’s or master’s Degree preferred. Professional certifications in AML/CTF or risk management (e.g. CAMS or equivalent) highly desirable.
- At least 7+ years of experience in AML/CTF compliance. Experience working in a regulatory setting will be highly desirable.
Additional Skills:
- Leadership experience delivering complex regulatory or financial crime change programs within a financial institution.
- Deep practical knowledge of AML/CTF frameworks and ML/TF risk assessment design, including enterprise‑wide and pillar‑level risk assessments.
- Strong governance, stakeholder management and executive communication capability.
- Experience delivering ML/TF risk assessment uplifts in response to regulatory reform, enforcement action or supervisory remediation.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Australia specific benefits include:
- Life / Accident Coverage
- Superannuation Plan
- Paid Time Offs
- Employee Wellness
- Global Recognition and Rewards Programs
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-ES1 #LI-Hybrid
Estimated Job Posting End Date:
06-30-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
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About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
