Operations
Senior Specialist/Analyst
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Senior Specialist/Analyst, Reporting & Analysis- Pune
How about working for a global fintech company or an advanced team that is passionate about preventing money laundering and other illegal financial transactions? Western Union Digital is the new Customer Focused, Online and Mobile division of Western Union. Join Western Union as Senior Specialist/Analyst.
Western Union powers your pursuit.
We’re seeking Senior Specialist, based in Pune, India office. In this role you will support the Operational and Product activities for the Account Payout Network / Direct-to-Bank service, ensuring stable performance, strong reporting, and continuous product improvement. The role combines operational analytics, service monitoring, and people leadership.
Key Responsibilities
- Reporting & Analytics
- Define, build, and deliver daily, weekly, monthly, and quarterly reports.
- Track and analyze key product metrics and KPIs, ensuring accuracy and consistency.
- Provide insights on performance trends, risks, and opportunities to stakeholders.
- Operational Monitoring & Trend Analysis
- Perform daily monitoring of service health, including outage detection and impact analysis.
- Analyze past, current, and forecasted trends to identify systemic issues and growth drivers.
- Proactively identify and recommend process, product, and operational improvements.
- Product & Service Performance
- Support the ongoing optimization of the Direct-to-Bank payout product.
- Collaborate with cross-functional teams (Product, Engineering, Operations) to improve reliability, scalability, and customer outcomes.
- Track and escalate operational risks and service degradation appropriately.
- Team Leadership & Development
- Manage and support a small local operational team.
- Delegate workload effectively to ensure timely and high-quality execution.
- Coach team members, support skill development, and foster a performance-driven culture.
Minimum Requirements
- 3+ years of experience in operations, product operations, payments, fintech, or banking
- Proven experience in reporting, KPI tracking, and performance analysis
- Strong Excel / Google Sheets skills (formulas, pivots); basic BI/dashboard experience is a plus
- Experience with daily operational monitoring, trend analysis, and issue identification
- Ability to analyze service outages and performance trends
- Basic leadership experience (team lead, senior analyst, or readiness to manage a small team)
- Strong communication skills with the ability to present insights clearly (English)
What’s in it for you?
Competitive global pay and benefits
Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career
Diverse, global team with colleagues in over 50 countries
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your India specific benefits include:
- Employees Provident Fund [EPF]
- Gratuity Payment
- Public holidays
- Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
- Annual Health Check up
- Hospitalization Insurance Coverage (Mediclaim)
- Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
- Cab Facility
- Relocation BenefitWestern Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-RP #LI-Hybrid
Estimated Job Posting End Date:
06-05-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
