Marketing
Senior Manager, Payment Product Management
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
The Senior Product Manager, Payments Fund Out supports the development and execution of Western Union’s Funds Out product strategy. This role manages assigned product capabilities and partner integrations within the Accounts Payments Network, focusing on delivering scalable, compliant, and cost-effective payment solutions that support Western Union’s long term growth objectives.
The role contributes to the identification and execution of new product initiatives, works cross- functionally to bring capabilities to market, and applies customer, market, and industry insights to improve product performance and expand Western Union’s global money movement offerings.
Role Responsibilities
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Support the execution of the Payments Fund Out product strategy by delivering new capabilities, country rollouts, and partner integrations.
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Identify and help develop new product opportunities, enhancements, and efficiency improvements based on customer insight, partner feedback, and market analysis.
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Assist in the development of business cases, outlining value proposition, scope, prioritisation, and expected outcomes.
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Conducts competitive and comparative analysis to inform product direction, feature prioritisation, and integration standards.
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Own the end-to-end delivery of assigned product initiatives, including requirements definition, development coordination, testing, launch, and post release monitoring.
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Translate product strategy into clear requirements in the form of Epics, Features, Stories and acceptance criteria, ensuring alignment with business, regulatory, and operational requirements.
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Manage and prioritise the product backlog to support delivery across run, grow, and improvement initiatives.
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Coordinate delivery across Commercial business units, Engineering, QA, UAT, Operations, Compliance, and external partners to ensure timely and high‑quality releases.
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Support partner bank and payment provider onboarding activities, including technical assessments, readiness reviews, and go‑live coordination.
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Monitor product performance and customer experience metrics; recommend enhancements to strengthen the overall Western Union value proposition.
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Identify opportunities to improve delivery efficiency, integration repeatability, and operational effectiveness.
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Contribute to documentation, governance processes, and standardisation efforts across the Payments Fund Out product area.
Role Requirements
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5+ years of relevant product management experience in financial services, payments or fintech.
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Experience working with integrations across banking or regulated environments preferred.
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Strong ability to analyse customer data, market trends, and industry insights to support product decisions.
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Demonstrated experience building business cases and evaluating product and revenue opportunities.
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Proven ability to work cross‑functionally with external partners and commercial, operational and technology teams.
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Strong analytical, organisational, and communication skills.
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Experience working in Agile and Waterfall product delivery environments and managing complex stakeholder relationships.
Western Union values in-person collaboration and learning.
The expectation is to work from the office a minimum of three days a week.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
We are committed to an inclusive culture that reflects the diverse backgrounds of our employees and the global communities we serve. We do not discriminate based on race, colour, religion, national origin, disability, gender identity, sexual orientation, age, pregnancy, marital status, or veteran status. Reasonable accommodations will be provided when needed.
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Benefits include:
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25 days annual leave
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Comprehensive life & medical cover
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Contributory pension plan
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Cycle-To-Work scheme
Estimated Job Posting End Date:
05-29-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
