Fraud and Payments
Manager, Finance Operations Intelligence & Analytics
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Role Responsibilities
As a Manager, Finance Operations Intelligence & Analytics within Western Union’s Global Finance Operations team, this role is responsible for leading the operational intelligence, insights, and analytics function supporting our digital payments infrastructure, digital bank, finance operations, and global B2C Digital and B2B retail debt collections. In this highly visible global role, you will deliver meaningful data insights, advanced analytics, and operational performance reporting that drive strategic decision‑making and operational optimization across regions. You will collaborate closely with cross‑functional global and regional partners in a dynamic, fast‑paced environment, enabling best‑in‑class outcomes for our customers, agents, and business stakeholders.
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Lead the global operational intelligence and analytics function supporting Finance Operations and Collections.
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Develop advanced analytics, dashboards, and performance reporting that improve visibility and support strategic decision‑making.
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Provide insights on digital payments performance, operational efficiency, customer behavior, and risk indicators.
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Partner with global and regional operations, product, engineering, and finance teams to optimize processes and infrastructure.
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Identify opportunities to streamline operations and enhance global finance and collections workflows.
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Support digital bank and payment‑platform initiatives through data intelligence and performance measurement.
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Deliver executive‑level reporting covering operational KPIs, trends, and predictive analytics.
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Ensure data accuracy, consistency, and governance across global reporting solutions.
Role Requirements
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MBA or master’s degree in Analytics, Technology, Mathematics, Engineering, Finance, Economics or related fields
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More than 5 years of proven experience leading and managing high‑performing, multi‑regional teams, preferably within analytics, operational insights, business intelligence, or finance/digital operations.
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Strong experience with data visualization and BI tools (Power BI, Tableau, Looker, or similar). Advanced analytical and technical proficiency, including experience with Excel, SQL, Power BI, Python, R-Studio, Snowflake, Big Data platforms, Machine Learning concepts, AI, JIRA, and Agile/Scrum.
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Experience leading automation initiatives using process automation technologies (Power Automate and/or UiPath) is highly desirable.
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5+ years of experience in financial services or digital payments, with solid understanding of payment gateways, acquirers, processors, and card networks.
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Exposure to Visa/Mastercard dispute resolution frameworks is considered a plus.
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AI for Business certifications and Lean Six Sigma Green Belt are highly desirable.
Work Shift
This role follows a hybrid work model and requires on‑site presence at our Santa Ana, Costa Rica office three days per week. The position operates within a global support model and requires availability to work a schedule aligned with North America, LACA, and Europe time zones, with a maximum time‑zone variance of ±2 hours from team peers. Flexibility may be needed to support high‑priority incidents and cross‑regional operations.
HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Costa Rica specific benefits include:
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“Asociación Solidarista”
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In-house company doctor services
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Transportation services options
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Referral Program award
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Cafeteria Discounts
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-DM1 #LI-Hybrid
Estimated Job Posting End Date:
04-01-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
BENEFITS AND OTHER DETAILS
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
