Banking
Retail Specialist (Sydney, Australia)
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Retail Specialist – Sydney, Australia
Do you possess exceptional customer service skills? Do you want to join a global company that is committed to moving money for better? Join Western Union as a Retail Specialist.
Western Union powers your pursuit.
As a Retail Specialist you will be responsible for analyzing sales data, track performance through dashboards and incentive reports, manage pricing recommendations, and serve as the location champion handling budgets, vendor processes, and coordination with central teams.
Role Responsibilities
- Conduct analysis of sales data, customer demographics, and geographic opportunities, including state‑level performance mapping.
- Build Excel dashboards and KPI reports to track performance, including incentive monitoring.
- Recommend pricing and promotion adjustments while coordinating closely with TSE/TSM teams.
- Serve as the Own Location Champion by managing budgets, onboarding vendors, processing payments, and supporting new location openings.
- Collaborate with marketing, operations, and TSE teams to execute campaigns, store branding, and provide business insights.
Role Requirements
- 2+ years of relevant work experience.
- Strong problem‑solving skills.
- Excellent communication skills.
- Fluency in English; additional languages are an added advantage.
- Flexibility to work on weekends.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Australia specific benefits include:
- Annual Leave, Sick leave and Maternity / Paternity leave
- Global Recognition and Rewards Programs
- Group Life and Disability policy
- Referral Program
- Employee Assistance Programs
- Employee Wellness
- Public holidays
- Superannuation
This is a comprehensive list of the benefits and that the eligibility for some of these benefits will be subject to insurers or local policy rules.
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
04-25-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
