Sr Associate, Digital Fraud Monitoring and Investigations

Senior Associate, Fraud Operations – Pune, India 
Are you driven to protect customers and ensure secure digital transactions? Do you excel at identifying suspicious activity, analysing fraud patterns, and making quick, accurate decisions in a fast‑paced environment? If you have experience with fraud monitoring tools, transaction reviews, and cross‑team collaboration to strengthen fraud controls, this role is for you. Join Western Union in Pune as a Senior Associate, Fraud Operations, and help safeguard our customers while enhancing the overall fraud‑prevention experience.

Western Union powers your pursuit.

As a Senior Associate – Fraud Operations, you will ensure accurate and timely execution of fraud‑monitoring activities across assigned platforms. You will review transactions, identify potential risks, and support investigations to protect customers and maintain compliance with established fraud‑prevention frameworks. In this role you will be working in rotational shifts and conduct real-time analysis of transactional and customer records to link unidentified transactions and accounts to fraud patterns.

Key responsibilities:

• Responsible for identifying, analyzing, and preventing fraud‑related losses across assigned customer accounts and transaction channels.
• Perform accurate data entry and maintenance of account information in accordance with established organizational guidelines and compliance standards.
• Support evolving business needs, with responsibilities expanding based on operational priorities and fraud‑risk demands.
• Leverage strong knowledge of fraud typologies and investigative techniques to assess cross‑functional case referrals and determine appropriate account actions.
• Ensure effective risk mitigation by conducting detailed reviews, escalating concerns, and safeguarding customer accounts through timely and informed decision‑making.

What we require:

• Bachelor’s degree.
• Working experience in at least one of the following areas: Fraud monitoring, risk assessment, finance, compliance or statistics.
• Basic – Intermediate MS Excel.
• Strong English skills (written and verbal).
• Work schedule flexibility (may involve evening and/or night hours).
• Understanding financial services & products, industry dynamics & trends.
• Analytical, organizational and multitasking skills.
• Be confident in making logical decisions under low supervision.
• Strong communication skills with ability to interact with developers and product stakeholders globally

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

 Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-MT #LI-Hybrid

Estimated Job Posting End Date:

01-30-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.