Lead Teller / Lead Front Line Associate

At Western Union, we are searching for a qualified Lead Teller to lead our team with enthusiasm. The Lead Teller will oversee staff, work with Western Union customers, and help grow transactions and revenue. We are looking for an IC who can continuously increase the team’s productivity. The Lead Teller will be responsible for helping in hiring and training staff, as well as leading teams in strategizing how to cultivate branch success. 

Key responsibilities  

• Oversees multiple Western Union Branches 

• Achieve assigned branch targets. 

• Map competitors’ rates and service offerings 

• Help hire and train employees. 

• Manage the branch’s budget. 

• Actively promote new products and initiatives. 

• Accountable for managing Duty Roaster in timely manner, 

• Provide excellent service for Western Union customers. 

• Allocate branch resources as per staff and client needs. 

• Liaise between the branch and head office and be the bridge between management and FLA’s. 

• Manage reports for the branches.(E.g Finance report , WUpos report ) 

• Solve problems for branch customers and staff by reaching out to relevant departments who can help solve the problems. 

• Employee engagement team building activities. 

• Well versed with company policies 

Here are some skills, attributes, and qualifications you will have: 

• Strong leadership skills 

• An affinity for problem-solving 

• Analytical skills 

• Highly organized with time and team management 

• Strong communication skills 

• Fluency in English and other languages preferred. 

• Proficiency in MS Office tools 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Singapore specific benefits include:  

• 18 days holidays 

• Birthday Leave 

• Eldercare Leave 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.

We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.