Digital Bank, Country Director

Digital Bank, Country Director – São Paulo, Brazil

Do you want to drive customer delivery innovation for a leading global financial network that bridges over 200 countries and territories and over 130 currencies? Do you have what it takes to help us accelerate digital adoption and expand our digital banking customer base?  Join Western Union as a Country Director for Digital Banking based in Sao Paulo.

Western Union powers your pursuit.

As the Country Director, you will be responsible for the overall success of the build and roll-out of Western Union’s consumer digital banking offering in Brazil market, including owning customer outcomes, P&L growth, and risk outcomes (as first Line of Defense).

Role Responsibilities

• Act as a general manager bringing together group and bank functions (including marketing, GTM, product, operations, compliance, risk, fraud and finance) to ensure that the proposition and its delivery meets the customers’, business’ and regulatory requirements.
• Work with other Western Union country leaders (e.g., Money Transfer) to ensure a seamless omnichannel experience is delivered to Western Union customers in the country market.
• You will need to have a deep understanding of operating in a regulated environment, including regulations relating to the selling of financial products. Especially at the beginning, you will need to be comfortable working in start-up mode and will need to exercise entrepreneurial skills as a strategist, a marketer, an operations leader, a risk manager, a regulatory and licensing expert, and a business champion.
• Define, Implement, develop and operate a business model/product. Building strategic partnerships and maintaining relationships with strategic partners.

Role Requirements

• For such an important role, you will need to have 7-10 years of experience in retail consumer banking and/or payments, in a digital environment.
• Experience engaging with customers and selling in a regulated environment.
• Vendor and budget management.
• Experience in digital products and defining winning customer value proposition and business model.
• Demonstrated ability to manage and communicate with stakeholders at various levels internally and externally while having excellent verbal and written business English skills.
• Experience defining, implementing, and operating financial services products and payments: Accounts, Cards, Pix.
• Team player with the ability to prioritize workload in line with tight deadlines and under pressure, and with organizational and project management skills with the ability to break large tasks into smaller tasks that can be monitored and tracked.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Brazil-specific benefits include:

• Medical (CarePlus) and dental (Privian) assistance: plans with no fixed contribution, with co-participation in consultations and exams
• Life insurance
• Food voucher
• Meal voucher

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #Hybrid

Estimated Job Posting End Date:

07-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.