Director, Project Management

Director, Project Management– Hyderabad, India        

Are you ready to join a global organization that helps diverse teams stay at the forefront of technology and innovation? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as Director, Project Management.

Western Union powers your pursuit.

As a Director, Project Management, you will lead the strategic transition and transformation of core CIO functions, including infrastructure (on-prem & cloud), application management services, corporate services, agent care, and marketing technology—towards a vendor-managed delivery model. This individual will be responsible for orchestrating a smooth and risk-mitigated transition, ensuring operational stability during steady state, and driving continuous improvement and innovation in partnership with the vendor. You would be performing below –

Role Responsibilities

Transition Management

• Lead the full lifecycle transition of CIO functional areas to a managed services vendor, ensuring minimal disruption to business operations.
• Execute and manage comprehensive transition plans including governance, timelines, resource allocations, and risk mitigation strategies.
• Act as the primary point of contact between internal stakeholders and the vendor during transition phases.

Steady State Oversight

• Establish and manage robust operational governance, including performance metrics (SLAs/OLAs), risk controls, and issue escalation frameworks.
• Monitor and report on vendor performance with a focus on transparency, accountability, and regulatory alignment.
• Ensure effective performance of the vendor during the steady state period by defining, tracking, and enforcing SLAs, KPIs, and governance frameworks.
• Facilitate regular operational reviews, issue escalations, and performance improvement initiatives.
• Serve as a strategic interface for internal business units to ensure alignment with service delivery.

Transformation & Optimization

• Drive transformation initiatives focused on modernization, automation, and efficiency gains in infrastructure and application operations.
• Partner with enterprise architecture and other IT teams to shape a future-state operating model.
• Identify opportunities for cost savings, innovation, and enhanced service quality.

Role Requirements

• 12+ years of experience in program or portfolio management, with at least 5 years in large-scale IT outsourcing or managed services transitions.
• Proven track record in managing hybrid IT environments (on-prem and cloud).
• Experience overseeing service delivery across infrastructure, application management, and end-user support functions.
• Deep understanding of vendor governance models and contract management.
• Strong leadership, communication, and stakeholder management skills.
• Bachelor’s degree in information systems, Computer Science, Engineering, or relevant experience; advanced degree or certifications (e.g., PMP, PgMP, ITIL, CISA) strongly preferred.
• Experience working in or with organizations undergoing digital transformation.
• Familiarity with cloud providers (AWS, Azure, GCP) and modern operational models (DevOps, SRE, ITIL).
• Demonstrated success in navigating complex enterprise environments and cross-functional teams.
• Familiarity with incident, change, and problem management processes in regulated environments.
• Proven ability to communicate with and influence senior business and technology leaders.
• Financial services industry certifications or experience in banking, insurance, asset management, or fintech domains.
• Success Factors
• Ability to balance strategic vision with tactical execution.
• Strong negotiation skills and vendor partnership mindset.
• Analytical problem-solver with a continuous improvement approach.
• Resilience in navigating ambiguity and organizational change.
• Skilled at balancing control requirements with transformation goals.  

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India-specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-AK1 #LI-Hybrid

Estimated Job Posting End Date:

05-26-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.