Product Analyst

Product Analyst – Pune, India 
Are you passionate about solving problems through data? Do you have experience deep diving into product performance and determining growth opportunities by systematically looking at a series of metrics? If you have a track record of driving product success through data analysis and consumer centric thinking and have a bias for action, then it’s time to join Western Union’s Digital Product team as a Product Analyst.

Western Union powers your pursuit 
In this role you will work as a member of the Digital Product team. You will be responsible for collecting, analyzing, and interpreting data to guide business and product decisions. This role requires a deep understanding of data analytics, strong communication skills, and the ability to collaborate with cross-functional teams.

Role Responsibilities

• Collaborate with the Product Manager to understand and define requirements during product development
• Write and elaborate the features and user stories to enhance the product experience
• Collect, analyze, and interpret data to deliver insights that can enhance product performance, user experience, and customer satisfaction.
• Create, maintain and update dashboards and reports to track key product metrics of new product launches and feature updates.
• Build a thorough understanding of Western Union’s customer journey to deep dive into various performance metrics, identifying customer pain points and product opportunities.
• Analyze market trends, customer needs, and competitive landscapes to take informed product decisions.
• Collaborate with stakeholders across cross-functional teams and ensure clear communication on product delivery and performance.

Role Requirements

• Bachelor’s degree in engineering and/or an MBA.
• Proven 3-5 years of experience in product management as a product analyst, product owner.
• Preferably relevant experience in payment domain
• Proficiency in MS Office tools, and data visualization tools such as Amplitude, Power BI.
• Strong analytical and problem-solving skills with attention to detail.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few 
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your India specific benefits include:  

• Employees Provident Fund [EPF] 
• Gratuity Payment 
• Public holidays 
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave 
• Annual Health Check-up 
• Hospitalization Insurance Coverage (Mediclaim) 
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance 
• Cab Facility  
• Relocation Benefit 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate.  

 Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

04-23-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.