Manager, Hire Operations (Talent Acquisition)

Manager, Hire Operations (Talent Acquisition) – Quezon City, Philippines

Are you looking to play a key role in people organization? Are you ready to unleash your potential in a global business that is committed to moving money for the better? Join Western Union as a Manager, Hire Operations (Talent Acquisition).

Western Union powers your pursuit.

This role is responsible for managing Talent Acquisition processes, optimizing workflows, and ensuring seamless experience for candidates, recruiters, and hiring managers.

The ideal candidate is a proven inspirational people manager, and a strategic problem-solver with a passion for Talent Acquisition administration, process efficiency, and improvement.

They will play a key role in ensuring our Talent Acquisition function operates smoothly and effectively on a scale.

Role Responsibilities:

• Lead, mentor, develop, and engage a team of Talent Acquisition Coordinators supporting global recruitment teams. 

• Establish performance metrics and ensure accountability for operational KPIs. 

• Identify process inefficiencies and suggest scalable solutions to improve recruiter, hiring manager and candidate experiences. 

• Partners with cross-functional teams (HR, IT, Legal, etc.) to align TA operations with business needs. 

• Ensure compliance with global hiring regulations, data privacy laws, and internal policies. 

• Monitor stakeholder satisfaction feedback and drive initiatives for continuous improvement. 

• Foster a culture of collaboration, continuous improvement, and service excellence. 

Role Requirements:

• 6-8 years of solid experience in Talent Acquisition, Talent Acquisition Operations, HR Operations, or similar Human Resources functions in people management capacity. 

• Strong knowledge of global hiring processes, compliance, and best practices. 

• Extensive knowledge and experience of Applicant Tracking Systems and HRIS administration, in which working with Workday is required.  

• Good understanding and ability to navigate through other recruiting related tools like Paradox, CRMs, Assessment tools, etc. 

• Excellent project management and process improvement skills; implementing process automation.

• Data-driven mindset with experience in TA metrics, reporting, and analytics. 

• Strong interpersonal and communication skills to influence and collaborate with stakeholders at all levels. 

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:  

• Paid sick leave and vacation leave. 
• HMO coverage with free unlimited dependents from day 1 of employment 
• Performance incentive program / Performance Bonus 
• Unique incentive program 
• Hybrid working arrangement. 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

03-17-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.