Senior Manager, Partner & Workforce Management

Senior Manager, Partner & Workforce Management – Vilnius, Lithuania

Are you passionate and talented in developing and motivating teams? Are you ready to work for a truly innovative and international organization? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Manager, Partner & Workforce Management.

Western Union powers your pursuit.

Role Responsibilities

• Proactively conduct performance analysis by gathering insights and making data-driven decisions, contributing to the overall Partner’s strategy.

• Develop a robust Partner performance management framework to evaluate Partners accurately, as well as identify underperforming Partners and areas for improvement​.

• Oversee capacity management for complex Western Union functions.

• Develop, manage and implement strategies and programs to manage expenses and performance of vendors, including KPIs, metrics, and scorecards.

• Partner with Finance to develop and monitor departmental plans and forecasts.

• Manage key department projects, drive efficiencies and plan key internal department meetings and events.

• Lead a team of Workforce and Data Analysts.

Role Requirements

• Bachelor’s degree in finance or business management.

• 7 years of progressive related leadership experience in Contact Center Operations and/or Workforce Management.

• Strong proficiency in Microsoft Office applications, data analysis and insights.

• Proven experience in taking a strong leadership role in implementing policies and procedures to support organizational objectives and business success.

• Strong English language skills, both written and verbal.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 4,625 – 6,783 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
 

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program

• Relocation Buddy support upon request

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

03-08-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.