Senior Analyst, Global Sourcing & Procurement Operations

Senior Analyst, Global Sourcing & Procurement Operations – Costa Rica 

Are you able to convey complex information in an understandable and succinct manner?  Are you ready to join an advanced team in a global company that customers depend on to transfer money? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a Senior Analyst, Global Sourcing & Procurement Operations.

Western Union powers your pursuit. 

We are seeking a detail-oriented and analytical Senior Analyst to lead the day-to-day operations and intake processes within our Global Sourcing & Procurement (S&P) team. This role ensures seamless execution of operational activities, efficient intake and categorization of procurement requests, continuous alignment and improvement of processes to achieve organizational goals, and cross collaboration with team members.

Role Responsibilities

• Managing the day-to-day operations including intake and categorization of Sourcing and Procurement (S&P) requests.  
• Oversee and support daily S&P operations, ensuring timely review and accurate execution of intake requests.
• Partner closely with business stakeholders to ensure operational excellence and drive positive customer experience.
• Collaborate with cross-functional teams to align S&P activities with broader business objectives.
• Lead the intake process for S&P requests, ensuring clarity, accuracy, and compliance with internal policies.
• Act as the primary point of contact for stakeholders submitting S&P requests.
• Maintain and improve the intake workflow, adhering to team set SLAs to enhance efficiency and user experience.
• Partner with internal stakeholders to thoroughly understand business needs and priorities.
• Ensure data accuracy and integrity within S&P systems and tools.

Role Requirements

• Bachelor´s degree and/or minimum of 5+ years of experience in operations with a focus on process optimization and stakeholder engagement. Direct S&P experience is preferred but not required.
• Exceptional communication, organizational, and problem-solving skills.
• Proven ability to manage competing priorities and meet SLAs in a fast-paced environment.  
• Proven ability to work cross functionally with an ability to shift and adapt as required by daily priorities.
• Must possess a strong, decisive, and action-oriented mindset.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.  

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include: 

• Asociación Solidarista 

• In house company doctor services 

• Transportation services options 

• Referral Program award 

• Employee Resource Groups (ERG) and committees to volunteer with 

• Pan American Medical and Life insurance 

• Cafeteria Discounts 

Our hybrid work model 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#LI-Hybrid  #LI-GGC

Estimated Job Posting End Date:

01-27-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.