Administrator, EUC Solutions Support

Administrator, EUC Solutions Support – Vilnius, Lithuania

Are you ready to join a company committed to ensuring that every employee feels a sense of belonging and is treated fairly? Would you like to be part of the Global IT support team that helps our employees at Western Union stay at the forefront of technology and innovation?  Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join End User Computing (EUC) team as an Administrator, EUC Solutions Support.
 

Western Union powers your pursuit.

In this role you will be part of the global End User Computing (EUC) team that works directly with Western Union employees across EMEA region. You will help out with various tasks through Service Now ticketing system, collaboration with other teams, like Tier 1 and Tier 3 IT Support and by ensuring best experience of our team clients.
 

Role Responsibilities

• You’ll consult end-users to assist in determining hardware, software, or system specifications, modify systems and/or programs based on user and system specifications.

• Evaluation and integration of new hardware configurations and support of client technologies on workstations and peripherals will be a part of your daily duties.

• You’ll also assist in designing, developing, testing and implementing technical solutions for business applications and various End User related systems.

•  You'll support Windows, Mac OS workstations and various smart mobile devices, respond to work requests regarding installation, configuration and/or maintenance of client software and the deployment of modern technology releases, perform new PC installations, troubleshoot issues, and repair software.
   

Role Requirements

• Strong knowledge of Microsoft Operating systems and solid experience supporting Windows 10/11 in an enterprise environment.

• Knowledge of MS Active Directory as well as experience with device management and software deployment tools (i.e., Tanium, IBM Endpoint Manager a.k.a. BigFix), and various mobile smart devices enterprise support experience together with mobile devices management systems like MobileIron and Microsoft Intune.

•  Understanding Mac OS in an enterprise environment would be an advantage.

• It’s also important to have proven customer support experience and understanding of business processes.

•  Good communication and collaboration skills.

• Fluency in English and Lithuanian language skills.
   

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
 

Salary

The monthly gross base salary range is 2,091 – 3,091 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.
 

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
 

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program
   

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  
 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
 

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Estimated Job Posting End Date:

02-10-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.