Data Analyst, Quality Review

Data Analyst, Quality Review – San Jose, Costa Rica

Are you passionate about data? Are you interested in joining a dynamic team that is dedicated to creating a better customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Data Analyst, Quality Review.

Western Union powers your pursuit.

This role is the key to analyze QA data, participate in various projects related to Quality Assurance initiatives and contribute by identifying, designing, and implementing required actions to ensure high Quality Standards across Global Operations.

Role Responsibilities

• Run Business as usual data processes and recurring QA reporting based on set requirements.
• Assisting team’s daily workflow and utilize a variety of tools (Excel, PowerBi, SQL, Visual Analytics, Snowflake) and data sets to gather, evaluate and drive analytical insights for Global Operations, Partner sites and Quality Assurance.
• Provide feedback and recommendations to Global/Partner Operations and QA Specialists, Supervisors, and Managers. Expected to contribute to the development and implementation of new Quality Assurance processes and tools, including integration of new technologies.
• Recommend key metrics for performance and process improvements and develop/maintain the reports, dashboards, and scorecards to track metrics from multiple data sources.
• Build and manage data tools to enable global teams and management to measure performance. Trouble shooting issues and continuous improvement to create efficiency.
• Owning the updating of data sources and applying sampling solutions.
• Engaging in problem solving sessions to make recommendations on Business-as-usual reporting improvements and changes to implement solutions. Whilst considering data quality and governance.

Role Requirements

• Bachelor’s degree or be a student in Data Analytics, Mathematics, Statistics or similar with 1+ year of experience of relevant data analysis, operations. Experience in Quality Assurance as advantage.
• Data Analytics Course Certifications as advantage
• Knowledge in Excel, PowerBi, SQL, Visual Analytics, Snowflake. Cloud based technology.
• Strong analytical skills and experience at analyzing large volumes of complex data and information and presenting it in a clear and concise manner.
• Important skills requirement: customer focus, analytical and problem-solving skills. Time management, communication skills (written and spoken), critical thinking and adaptability in the dynamic context.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-Hybrid #LI-GGC

Estimated Job Posting End Date:

10-11-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.