Compliance
Manager, Regulatory Exams/Internal Audit
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Role Responsibilities
In this role, you will be responsible for the coordination and management of Compliance regulatory examinations, internal and external audit for Western Union. The position serves as a key liaison and will partner with cross-functional stakeholders to facilitate exam/audit readiness, manage request for information, oversee response tracking, and ensure the timely fulfillment of remediation activities and regulatory obligations.
Key responsibilities include:
- Lead the coordination and management of regulatory examinations and audits (internal and external), partnering with Compliance and cross-functional stakeholders to facilitate the timely submission of audit and examination related materials, coordinate management responses which may include remediation program, and drive solution-based discussion of AML/CTF compliance issues through effective stakeholder engagement and problem-solving.
- Manage and track regulatory examination and audit requests, including coordinating information requests, validating factual accuracy of findings, and driving remediation activities through completion to ensure timely resolution, accountability, and global consistency.
- Serve as the central point of coordination for compliance-related examinations and audits globally, maintaining comprehensive records including remediation evidence, and centralized reporting repositories to ensure accurate recordkeeping and regulatory exam/audit readiness.
- Support global Compliance reporting to provide enterprise-wide visibility and oversight of regulatory risks, examination/audit results, and remediation programs to support consistent compliance practices across all regions.
- Monitor and report on remediation progress and emerging compliance risks, escalating issues as appropriate and supporting the implementation of sustainable corrective actions to strengthen the overall compliance framework.
- Partner with business stakeholders to demonstrate the effectiveness of Western Union’s AML/CTF Program, supporting due diligence and compliance requirements for new and existing clients, agents, banking partners, and other strategic relationships.
- Support local Compliance teams in fulfilling regulatory obligations and compliance requirements, providing coordination and guidance based on the global WU AML/CTF program approach, as needed.
Role Requirements
- Bachelor’s Degree with minimum 5-10 years of experience in Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) area from a Money Service Business, Banking Institution, or Electronic Money Institution background.
- At least five (5) years of experience managing complex projects and programs, including the design, coordination, and delivery of regulatory, compliance, audit, or risk management initiatives across multiple stakeholders.
- Strong organizational skills, analytical and detail oriented.
- Excellent verbal, written, and interpersonal communication skills.
- Must be comfortable working with diverse culture environment and a willingness to accommodate global time zones, when required.
- Must be able to perform independently with minimal supervision.
- Must be able to balance extreme pressure and deadlines with constantly changing priorities.
- Must be multi-tasked oriented.
BENEFITS AND OTHER DETAILS
- Paid sick leave and vacation leave
- HMO coverage with dependents from day 1 of employment, subject to insurer's review
- Hybrid working arrangement
Estimated Job Posting End Date:
08-07-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
