Compliance
Specialist, AML Compliance (Know Your Customer)
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Specialist, AML Compliance (Know Your Customer) – Vilnius, Lithuania
Are you looking to play an impactful role in helping combat financial crime? How about bringing your skills to an evolving business that is committed to making financial services accessible to people everywhere? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Specialist, Anti-Money Laundering (AML) Compliance.
Western Union powers your pursuit.
In this role, you will operate within the Know Your Customer team (KYC) of the Global Operations organization. As a Specialist, you will play a pivotal role in investigating customer cases requiring enhanced due diligence. This includes reviewing and understanding the customer behavior, their relationship with counterparties, economic profile, as well as identification and resolution of any potential suspicious activity.
Role Responsibilities
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Follow prescriptive guidelines and company procedures regarding enhanced customer due diligence investigations.
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Perform in-depth analysis of customer activities that undergo enhanced due diligence.
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Investigate and research the alerted activity using Western Union systems, public and non-public available databases and records, and form further actions for the customer, which can include approval, interdiction, request for an interview, request for additional information and/or documents, if necessary.
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Formulate reasonable explanation for the flagged activities, considering pertinent factors such as customer economic profile, relationship with associated counterparties and purpose for money transfers.
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Make independent case decisions based on company policies and procedures. Clearly document findings and the rationale behind decisions made on each case. Escalate specific cases to Western Union stakeholders or other investigative groups as applicable.
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Actively contribute to the team's knowledge base by sharing insights and experiences.
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Support the AML Compliance team to ensure adherence to compliance requirements.
Role Requirements
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1+ years of working experience in any of the following: Bank Secrecy Act, AML Compliance, general and/or risk-based compliance. Bachelor’s degree in Finance, Economics or related discipline is preferred.
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Good knowledge of AML risks, typologies, and red flags as well as experience in conducting public database research.
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Experience working with KYC procedures is required.
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Capability to identify compliance risks and escalate when appropriate.
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Ability to interview customers when necessary.
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Demonstrated analytical, investigative, problem-solving skills with high attention to detail.
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Working knowledge of MS Office, especially strong MS Excel skills.
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Fluency in English with strong written and verbal communication skills.
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Experience making independent work-related decisions together with high level of autonomy.
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Team player with strong collaborative skills.
Work Shift
Hybrid
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
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Private Health Insurance (3 options)
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Life & Accident Insurance
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Additional days off
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Wide variety of discounts and special offers
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Free Fitness facilities
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Volunteering activities
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Referral program
Salary
The monthly gross base salary range is 1,531 – 2,041 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
07-15-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
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