Compliance
Training Specialist
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Training Specialist, Quezon City
As a Training Specialist, you will contribute to the success of learning initiatives by identifying training needs, recommending solutions, and delivering impactful learning experiences. You will design and develop training programs that align with business goals, facilitate engaging sessions, mentor learners, and collaborate with stakeholders and internal training groups to ensure content relevance and effectiveness. This role also includes supporting the coordination and execution of training projects, requiring attentiveness to detail and a proactive approach to smooth program delivery.
Role Responsibilities
- Design and implement training programs aligned with organizational objectives and learner needs.
- Deliver engaging and effective training sessions across various formats, ensuring their proper certification, logging training records, and maintaining training programs.
- Collaborate with subject matter experts, stakeholders, managers, and trainers to ensure content accuracy and relevance.
- Analyze learning data and feedback to improve training effectiveness.
- Identify learning needs and recommend targeted training solutions.
- Contribute to strategic training-related projects, including planning, scheduling, and resource coordination.
- Participate in regular customer engagement activities (e.g., customer calls, support sessions, or observations) to maintain practical expertise and ensure training remains aligned with customer needs depending on the supported skills.
- Support administrative tasks related to training logistics, reporting, and record-keeping.
- Work closely with cross-functional teams to achieve business goals and drive employee performance through effective training initiatives.
- Assist in maintaining project documentation, tracking milestones, and flagging risks to ensure timely and quality delivery of training programs.
- Adapt to evolving business needs by learning and supporting different processes as required.
- Commit to travel (up to 50% + of working time) based on project or operational needs.
Role Requirements
- 9+ months in functions similar to those the Training team supports with demonstrated strong performance. Experience with these Operations teams is considered an advantage
- Interest in adult learning and training development. Experience with facilitating training, mentoring peers, or similar, either at Western Union or elsewhere.
- Fluency in English (written and spoken).
- Strong presentation skills, and interpersonal skills to engage diverse groups.
- Ability to communicate at ease with supervisor/manager/leader levels
- Intermediate knowledge of the main MS Office tools.
- Facilitation skills, mentoring / coaching, proactiveness, collaboration, attentiveness to detail, analytical skills, growth mindset
- Flexibility to adjust to different shifts occasionally.
- Knowledge of instructional design and training experience considered an advantage.
It will be considered an advantage if you have:
A diploma, formal certification or proven informal education experience in training, education, instructional design, psychology, or related fields.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Philippines specific benefits include:
- Paid Time Offs
- HMO coverage with dependents from day 1 of employment, subject to insurer's review
- Employee Wellness
- Global Recognition and Rewards Programs
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-Hybrid #LI-HR1
Estimated Job Posting End Date:
06-17-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
