Compliance
Instructional Designer (AML Compliance)
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Instructional Designer (AML Compliance) —Quezon City, Philippines
Are you passionate about transforming complex topics into engaging learning experiences that drive real business results? Join Western Union as an Instructional Designer and help deliver training that makes a difference.
In this role, you’ll be part of the Global Compliance Training team, delivering training for Western Union employees and Agents worldwide. You’ll own the end-to-end training development process—from needs analysis and content creation to building digital solutions and deploying them in our learning management systems (LMSs).
We’re looking for a proactive problem-solver who combines strong instructional design skills with a continuous improvement mindset—someone who challenges assumptions and recommends solutions that enhance the learner experience and drive efficiency.
Role Responsibilities:
Content Development
- Partner with subject matter experts (SMEs) to analyze learning needs and recommend solutions aligned with regulatory requirements.
- Translate complex legal content into engaging learning (eLearning courses, assessments, job aids) using adult learning principles and instructional design best practices.
Digital Media Development
- Build interactive eLearning courses using Articulate 360 tools (Storyline, Rise).
- Create multimedia assets using Adobe Creative Cloud tools (Illustrator, Photoshop, Premiere Pro, Captivate).
- Apply UX and visual design principles to enhance engagement and accessibility.
LMS Administration
- Deploy and manage training in LMS platforms.
- Set up training assignments, curricula, and learning paths.
- Troubleshoot course and system issues as needed.
Reporting & Analytics
- Support audit and regulatory requests through data gathering and analysis.
- Identify opportunities to improve learning programs, learner experience, and operational efficiency.
Role Responsibilities:
- 2+ years of experience designing and developing digital learning solutions.
- Proficiency in Articulate 360 and Adobe Creative Cloud.
- Working knowledge of LMS platforms and SCORM/xAPI standards.
- Strong English communication skills, both written and verbal.
- Proven stakeholder management and influencing skills.
- Strong analytical, problem-solving, and critical-thinking abilities.
- Proactive, continuous improvement mindset.
- Ability to manage projects independently from concept through deployment.
- Flexibility to work 8-hour shifts between 1:00 PM and 10:00 PM Manila time, based on business needs.
- Previous experience in AML/CFT compliance or other highly regulated fields is an advantage.
Work Shift—Hybrid
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Philippines specific benefits include:
- Paid sick leave and vacation leave
- HMO coverage with dependents from day 1 of employment, subject to insurer's review
- Hybrid working arrangement
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-HR1 #LI-Hybrid
Estimated Job Posting End Date:
06-15-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
