Compliance
Manager, Exams & Audits – Global Regulatory Management
PH – Quezon City
SG – Singapore
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Manager, Exams & Audits – Global Regulatory Management– Sydney, Australia
The Manager, Exams & Audits- GRM is responsible for on-going management of regulatory examinations in APAC region (specifically Australia and New Zealand.)
Role Responsibilities
- Lead the end-to-end management of regulatory examinations and internal audits across assigned regions.
- Oversee all aspects of exam and audit processes, including planning, coordination, documentation, execution, and follow-up activities.
- Manage relationships with regulators, examiners, 3rd parties and internal auditors to ensure effective communication and alignment.
- Coordinate the preparation, review, and submission of all exam and audit materials, ensuring accuracy, completeness, and timeliness.
- Track audit/exam findings, including violations, monetary penalties, and remediation actions for Global Compliance.
- Develop and prepare formal responses to regulatory and internal audit issues in partnership with senior management and key stakeholders.
- Serve as the primary liaison between regional team and senior leadership, communicating results, risks, and required actions.
- Partner with Accounting, AML Compliance, and Internal Audit teams to investigate issues and implement appropriate resolutions.
- Ensure consistency and uniformity in the presentation of regulated business activities to regulators and auditors.
Role Requirements
- Minimum 5 years’ experience in the Compliance field. Bachelor’s or master’s Degree preferred.
- Minimum of 5–10 years of experience in a regulatory capacity, with a comprehensive understanding of legal terminology.
- Must be familiar with legal and financial terminology to effectively interpret and understand requirements.
- Demonstrated ability to independently research, extract, and apply information from sources such as law libraries, local statutes, and regulatory materials. Minimum of 5 years of IPS/WU/OV regulatory experience required.
- Proven experience in communicating complex regulatory concepts, both in writing and verbally, to legal and non-legal audiences.
Additional Skills:
- At least 5 years of experience in project management. Strong organizational skills with the ability to manage high-pressure situations, tight deadlines, and shifting priorities.
- Highly multitask-oriented, with excellent verbal, written, and interpersonal communication skills. Advanced PC proficiency, including database management, data extraction, query handling, and preparation of ad hoc reports.
- Strong communication and customer service skills, with experience engaging with state regulators, examiners, external customers and clients, as well as internal stakeholders.
- Ability to work independently with minimal supervision.
- Willingness and ability to travel for industry-related seminars and meetings with business partners. Highly analytical and detail oriented.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Australia specific benefits include:
- Life / Accident Coverage
- Superannuation Plan
- Paid Time Offs
- Employee Wellness
- Global Recognition and Rewards Programs
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-ES1 #LI-Hybrid
Estimated Job Posting End Date:
06-22-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
