Senior Manager, Strategic Program Management Office (PMO)

Senior Manager, Strategic Program Management Office (PMO) – Denver, Colorado (Hybrid)

Western Union powers your pursuit.

As the Senior Manager within the Strategic Program Management Office (PMO), you will play a critical role in driving alignment, execution discipline, and delivery excellence across enterprise technology and business programs. This role is ideal for a highly organized, strategic thinker who excels at cross‑functional leadership, portfolio planning, and ensuring consistent, predictable delivery across a diverse program landscape.

You will oversee complex, multi‑department technology initiatives; partner closely with product, engineering, operations, compliance, and senior business leaders; and ensure programs advance enterprise priorities. This includes supporting portfolio governance, facilitating executive‑level reporting, and maturing PMO standards, tools, and processes. You will manage a team of U.S.‑based project and program managers, fostering a culture of accountability, collaboration, and continuous improvement.

Role Responsibilities

• Lead and manage a team of program and project managers, providing coaching, development, and consistent operational leadership.
• Oversee planning, execution, delivery, and governance of large technology and business programs.
• Develop and maintain portfolio‑level dashboards, reporting, and metrics to support executive decision‑making.
• Drive annual and ongoing planning cycles, portfolio prioritization, and capacity alignment.
• Support the development and evolution of PMO methodologies, standards, templates, and governance frameworks.
• Provide clear, concise, executive‑ready communication on program health, risks, issues, dependencies, and achievements.
• Facilitate cross‑functional alignment between product, engineering, operations, compliance, finance, and strategy teams.
• Identify and mitigate program risks; proactively resolve issues impacting scope, timeline, or budget.
• Champion continuous improvement, operational rigor, and data‑driven program management.
• Ensure all programs adhere to enterprise delivery models (Agile, SAFe, hybrid, waterfall, etc.).
• Contribute to roadmap planning, sequencing, and strategic portfolio design.
• Promote a strong outcomes‑driven culture tied to enterprise priorities.

Role Requirements

• Bachelor’s degree in business, Computer Science, Information Systems, or a related field.
• Minimum of 7–10 years of progressive experience in project/program management, portfolio management, or PMO leadership.
• 5+ years of people management experience required.
• Experience with Jira or other similar project management tools required.
• PMP, PMI‑ACP, SAFe, or similar certifications preferred.
• Strong proficiency with Microsoft Office and collaboration tools (Excel, PowerPoint, Teams, SharePoint).
• Ability to interpret and adapt PMO standards to new or complex situations.
• Proven ability to influence, motivate, and align cross‑functional teams.
• Demonstrated experience in strategic planning, prioritization, and organizational development.
• Strong interpersonal and communication skills, capable of interacting with both technical and non‑technical stakeholders.
• Excellent facilitation and presentation abilities, with experience preparing executive‑level materials.
• Strong analytical and problem‑solving skills, including evaluating program performance and recommending improvement actions.
• Experience managing and developing high‑performing technology‑focused teams.
• Knowledge of program financials, budgeting cycles, and portfolio cost management.
• Familiarity with Agile and SAFe delivery frameworks.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $155,000.00 – 165,000.00 USD Annual USD per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview
process or in an offer of employment.

Your US specific benefits include:

• Paid Time off  
• Medical, Dental and Life Insurance 
• Parental Leave 
• Global Adoption Assistance
• 401K plan

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

06-01-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.