Strategic Initiatives and Channel Management
Senior UI/UX Designer
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Role Responsibilities
This Senior UI/UX Designer role will own the design of multiple capabilities within our compliance application suite, creating intuitive, user-centric experiences that improve efficiency, effectiveness, and experience for users across the globe.
This individual will advocate for user experience principles and contribute to the continuous improvement of our design practices. The ideal candidate will have deep expertise in user-experience design and will be a key contributor to our product strategy, transformation, and innovation.
Design Strategy & Leadership:
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Lead design efforts for large-scale, high-impact projects, driving design direction and ensuring consistency across capabilities.
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Advocate for the importance of user experience within the company, promoting best practices and user-centric design solutions.
User Research & Analysis:
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Conduct in-depth user research, including user interviews, persona development, and journey mapping, to inform design and product decisions.
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Synthesize research findings into actionable insights that shape the design and development process.
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Use data-driven approaches to measure user satisfaction and identify areas for improvement in the user experience.
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Ensure that designs are tested and validated rigorously to meet user needs and business goals before launch.
Advanced Design, Wireframing & Prototyping:
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Develop wireframes, prototypes, and detailed UI specifications that can be handed off to development teams.
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Support the creation of design systems and ensure adherence to UI/UX guidelines and design principles.
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Provide strategic input on interactive elements, animations, and transitions to elevate the user experience.
Cross-Functional Collaboration:
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Collaborate with product managers, developers, and other stakeholders to define project requirements and user goals.
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Ability to lead and facilitate workshops (e.g. design sprints, ideation sessions, journey mapping workshops) for collaborative problem solving
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Support continuous improvement across our teams by providing feedback and helping others to improve their skills.
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Lead design reviews and ensure the team maintains a high standard of work.
Continuous Improvement & Innovation:
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Stay current on emerging UI/UX trends, tools, and technologies, bringing fresh ideas and best practices to the team.
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Continuously refine the design process to improve efficiency, collaboration, and quality of work.
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Drive innovation in design and contribute to the evolution of the design system and product strategy.
Client and Stakeholder Communication:
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Present design concepts and solutions to clients, stakeholders, and executive leadership, clearly articulating the rationale behind design decisions.
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Manage multiple projects and priorities, ensuring timely delivery while maintaining high standards of design quality.
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Build strong relationships with stakeholders to ensure that user experience goals align with business objectives.
Role Requirements
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5+ years of professional experience in UI/UX design, with a proven track record of leading 0-1 design projects.
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Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction (HCI), or a related field.
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Advanced certifications in UI/UX design or related areas are a plus.
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Advanced proficiency in design tools such as Figma, Sketch, Adobe XD, or similar.
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Expertise in prototyping tools like InVision, Principle, or Framer.
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Expertise in user testing tools (e.g., UserTesting, Hotjar, Maze) and analytics platforms.
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Excellent organization and communication skills, capable of presenting complex design ideas clearly and persuasively while ensuring design artifacts are consistently organized, accessible, and aligned across teams.
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Strategic thinker with the ability to align user experience goals with business objectives while able to influence without authority.
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Highly collaborative, able to work cross-functionally with product, engineering, and other stakeholders to maintain clarity and alignment across distributed teams through organized design artifacts and regular syncs.
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Adaptable and comfortable in fast-paced environments, with the ability to prioritize and manage multiple projects through ambiguity.
Work Shift
HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your United States-specific benefits include:
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Medical, Dental and Life Insurance
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Tuition Assistance Program
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Parental Leave
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One day volunteer time off
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$0 Money Transfer Fee Discount Code – Quarterly
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Recognition Program “Game Changers”
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Employee Discount Program
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Global Adoption Assistance
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Global Scholarship Awards Program
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401K plan
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Salary
The base salary range is $121,000 – $151,000 per year, total on target compensation includes a base salary plus short-term incentives that align with individual and company performance.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-HYBRID
Estimated Job Posting End Date:
05-25-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
