Operations
Workforce Scheduler
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Role Responsibilities
Do you enjoy planning for the future and ensuring that available resources are fit for purpose? Would you like to utilize your skills to help us optimize our Workforce Management function? Are you interested in joining a Globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Workforce Scheduler.
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You will be part of the Global Workforce Management team, which is responsible for workload forecasting, staff capacity planning, scheduling and real-time performance monitoring.
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You will also focus on delivering great customer experience and ensure long-term company success in achieving organizational goals.
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Continuously analyzing current performance, taking note of recent historical trends and conducting real-time re-forecasting to make necessary adjustments in staffing plans.
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Collaboration with other Operational teams to achieve service level goals and business objectives.
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Producing call volume forecasts on a daily, weekly, monthly and annual basis.
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Generating and evaluating staffing schedules, ensuring data is updated in the scheduling system.
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Creating staffing models and providing recommendations based on analysis.
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Comparing results to forecasts and identifying opportunities for improvement.
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Performing any other related duties.
Role Requirements
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Strong analytical and communication skills.
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Excellent MS Office skills, especially MS Excel.
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Ability to multi-task and work with minimum supervision.
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Experience in a call center or Operations is preferred.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
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Private Health Insurance (3 options)
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Life & Accident Insurance
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Additional days off
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Wide variety of discounts and special offers
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Free Fitness facilities
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Volunteering activities
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Referral program
Salary
The on-target earnings range is 2,125 – 3,116 EUR gross monthly, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-MB1 #LI-Hybrid #cvbankas
Estimated Job Posting End Date:
04-13-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
