Compliance
Agent Compliance Specialist (Serbian or Croatian, Bosnian, Montenegrin Speaker)
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Agent Compliance Specialist (Serbian or Croatian, Bosnian, Montenegrin Speaker) – Vilnius, Lithuania
Are you passionate about helping people prosper while preventing money laundering and other criminal activities? Are you willing to be a part of a cutting-edge compliance team? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as an Agent Compliance Specialist.
Western Union powers your pursuit.
As a Compliance Specialist you will support Western Union Agents' efforts implementing Anti-Money Laundering (AML), Counter Terrorist Financing (CTF), and Anti-Fraud policies and procedures. Also, you will evaluate how Western Union Agents incorporate compliance requirements and standards through conducting activity analysis, compliance reviews and training sessions. If required, you will follow up with Agents to ensure compliance program gaps are eliminated and identified findings are remediated.
Role Responsibilities
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Performing AML/CTF/Anti-Fraud Compliance program reviews of prospect and/or existing Agents of Western Union and its affiliates.
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Providing support and training to Western Union Agents to implement an effective AML/CTF and anti-fraud Compliance program.
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Evaluating controls both internally and with our Agent partners through analysis and supporting our partners in delivering our compliance programs.
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Talking in Serbian or Croatian, Bosnian, Montenegrin with our partners on a daily basis.
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Escalating compliance-related risk matters diligently and in timely manner.
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Implementing policies and procedures and working closely with the global agent oversight and regional compliance teams who will help you achieve consistency.
Role Requirements
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Fluency in English and Serbian or Croatian, Bosnian, Montenegrin language (verbally and written).
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Previous work experience in the field of AML Compliance or Customer Support (face to face or remote interaction with customers/partners) and a university degree would be considered as an advantage.
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Strong communication and interpersonal skills (oral and written).
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Proficient computing skills with all common Office programs such as: MS Excel, Word, Outlook (but not limited to).
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Critical thinking and creative problem-solving skills.
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Customer-oriented approach and proactiveness.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
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Private Health Insurance (3 options)
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Life & Accident Insurance
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Additional days off
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Wide variety of discounts and special offers
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Free Fitness facilities
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Volunteering activities
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Referral program
Salary
The monthly gross base salary range is 1,531 – 2,245 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
04-15-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
