Banking

Retail Specialist

LOCATION: SGSingapore
TYPE: Full time
WORK SHIFT: Onsite
POSTED: April 18, 2026
ID: JR0128224

Overview

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Role Responsibilities
As a Retail Specialist, you would ensure Western Union Money Transfer services and products are delivered at best-in-class service quality across retail locations and Sub-Agents of Western Union Global Network. You will also implement new processes to automate service, improve cost-effectiveness, and address service issues with the help of the Operations team. Other key responsibilities include:

  • You will work as a coordinator with internal and external stakeholders for the retail initiatives to bring more traffic to the branches. Responsible to managing individual contributors at branches.
  • Achieve Transaction numbers for location in Singapore by working hand in hand with Marketing teams and other stakeholders.
  • Collaborate with cross-functional teams like Product and Compliance.

Role Requirements

  • Must have a working experience of 3 years in the remittance/banking and fintech industries.
  • Has bachelor’s degree or equivalent with experience of 3 years in management and advantage to have property rental pricing knowledge.
  • Provide market information on the locations with good traffic for business. 
  • Negotiate lease renewals and scout for potential locations which support Cost reduction initiatives.
  • Coordinate launch campaigns and promotions for locations. To provide the Country Head with market information on competition.
  • Able to be on hybrid working set-up and flexible working schedule including weekends (e.g. Sunday). The role also requires you to travel within Singapore for new business ventures and client management.
  • Exhibit good communication and presentation skills. Knowledgeable in MS Office and technology related tools.

Work Shift

ONSITE – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time. 

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

  • 18 days holidays
  • Birthday Leave
  • Employee Assistance Programs
  • Global Recognition and Rewards Programs
  • Employee Wellness
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-FV1

Estimated Job Posting End Date:

04-30-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Our customer is at the heart of everything 
we do. Learn more:

Apply Today!

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About Western Union

Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.

Western Union Listens

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We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.

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Western Union Game Changers Global Recognition Program

Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.

Get to know Western Union

As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.