Senior Manager,Digital Product and Ecosystem

Senior Manager, Digital Product & Ecosystem– Asia Pacific 

Would you like to play a key role in helping a global financial services company grow their business in Asia Pacific? Are you interested in joining a globally diverse FinTech organization which is passionate about serving customers with omnichannel ways of accessing remittance services, building market profile and driving growth? 

Join Western Union as a Senior Manager, Digital Product & Ecosystem. 

We are looking for candidates based in Singapore. 

Western Union powers your pursuit.  

Be motivated by our values: Integrity, Respect, Trust & Innovation. 

Role Responsibilities: 

Senior Manager, Digital Product & Ecosystem, Asia Pacific will own the digital solutioning, product–market fit, conception of user journey, localization and integration efforts across Asia Pacific to launch, operate and monitor new and existing digital products. The role will be responsible for aligning regional initiatives with our global strategy and delivering exceptional customer experiences. With a key focus on advancing our omnichannel and wallet ecosystem offerings across key send and receive markets, the candidate will be the subject matter expert for product management, product-market fit, knowledge of local payment/ecosystem partners,  UI/UX topics and responsible for definition and implementation of a framework for sustainable and modular application design  

The role will guide product development based on local insights, business requirements and understanding of segments within global style guides. The position also ensures an independent conception and specification of user experience designs while paying attention to business requirements and technical feasibility specific to geography. 

You are also in charge of:  

• Development and ownership of BRD and PRD for each digital and ecosystem product released 

• End to end delivery timeline for partner on-boarding to launch 

• Building operational policies within Agile product development, procedures and processes methodologies 

• Understanding of partner/application interfaces and APIs that enable a digital ecosystem 

• Design of user journeys based on design principles, market data and benchmarking   

• Monitoring product performance based on a range of commercial and operating KPIs and metrics 

• Running product operational forums and liaison with suppliers and vendor partners 

• Ensure that the product development plans comply with relevant legal and compliance policies. 

• Ongoing product development and feature implementation. 

• Co-Build & maintain effective product technology road maps and strategies for the digital payments, wallet and cross border business. 

• Understand and track competitor activities specific to product categories. 

• Navigate complex and fast-moving Fintech technology landscape to harness technology opportunities and steer away from threats. 

• Enable customer-facing staff with specialist product training and support through Learning & Development. 

• Project manages workstreams to bring the product to life. 

Other key responsibilities of the job include gathering of requirements and participating in the end-to-end platform requirements.   

Role Requirements:  

To be successful in this role, end- to-end experience in strategic planning & digital integration.  

• Past product/business/project experience in similar fintech space; role will also be in-charge of current & future products within the ecosystem. 

• Technical/Business experience of building and operating wallets, digital payments, e-marketplaces, card processing and cross border product and platforms. 

• Ideally led a product line from build, launch and operate phases. 

• Passionate about maximizing a product’s commercial outcomes  

• Detailed understanding of product methodologies, documentation and processes for digital products with a systematic/analytical mindset. 

• Preferred to have an advanced degree in Tech/Business Administration or similar 

• Experience working with cross functional teams across APAC region 

• Having an Entrepreneurial mindset  

We make financial services accessible to humans everywhere. Join us for what’s next.  

Western Union aspires to be the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and retail financial ecosystem that help our customers achieve their personal goals.  

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a rewarding compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.  

Benefits  

You will have access to multiple health insurance options, accident and life insurance, and resources for development and training, in additional to a range of other global employee benefits  
(https://careers.westernunion.com/global-benefits/).  

The following additional location-specific benefits also apply (note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment).  

Your Western Union specific benefits include:  

• Paid Time Offs 

• Employee Assistance Programs 

• Global Recognition and Rewards Programs 

• Employee Wellness 

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. 

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