Manager, Finance Operations Intelligence & Analytics

Manager, Finance Operations Intelligence & Analytics – Santa Ana, Costa Rica
 

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Manager, Finance Operations Intelligence & Analytics within our Global Finance Operations team.

Western Union powers your pursuit.

In this global role, you will lead the operational intelligence, insights, and analytics function supporting our Finance Operations, digital payments infrastructure, digital bank, and B2C Digital & B2B Retail Debt Collections. You will deliver meaningful data insights, advanced analytics, and operational performance reporting that drive strategic decision-making and global optimization initiatives. You will partner closely with cross-functional global and regional teams in a dynamic environment to deliver best-in-class solutions to our customers, agents, and business partners.
 

Role Responsibilities

• Lead the operational intelligence, analytics, and reporting function supporting multiple global digital & retail finance operations teams.

• Drive operational readiness activities for digital payments, digital banking, and B2C Digital & B2B Retail collections, ensuring smooth implementation and execution of new processes or enhancements.

• Ensure timely, accurate, and complete reporting of operational performance and lead Monthly and Quarterly Business Reviews with key stakeholders.

• Develop, implement, and continuously optimize operational processes within the scope of finance operations.

• Lead Continuous Improvement efforts and drive Intelligent Process Automation initiatives across the operational landscape.

• Attract, develop, and retain high-performing talent while fostering a culture of collaboration, innovation, and accountability.

Role Requirements

• 5+ years of experience in the financial services or digital payments industry.

• 5+ years of experience managing teams, preferably in analytics, operations intelligence, or digital operations.

• MBA or Master’s degree in Technology, Mathematics, Engineering, Finance, or related fields

• Proven track record of successfully leading and developing high-performing, multi-regional teams.

• Strong knowledge of the global digital payments ecosystem, including Payment Gateways, Acquirers, Processors, and Card Associations.

• Proficiency with analytical and technical tools such as Advanced Excel, SQL, Power BI, Python, R-Studio, Snowflake, Big Data platforms, Machine Learning concepts, AI, JIRA, and Scrum.

• Experience with process automation platforms (Power Automate and/or UiPath) is highly desired.

• Exposure to Visa/Mastercard dispute resolution processes is considered a plus.

• AI for Business certifications and Lean Six Sigma Green Belt are highly desirable.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista

• Paid time off including extended maternity leave

• In house company doctor services

• Continuing Education

• Transportation services options

• Parking spaces

• Hybrid model work

• Flexible Working Schedules if applicable

• Referral Program Award

• Employee Resource Groups (ERG) and committees to volunteer with

• Carpooling Program

• Price Smart Membership

• Pan American Medical and Life Insurance

• Cafeteria Subsidy

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-DM1 #LI-Hybrid

Estimated Job Posting End Date:

02-13-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.