Analyst, Quality Review

Role Responsibilities
In this role, you will operate within the Know Your Customer team (KYC) of the Global Compliance organization with a primary focus on Enhanced Customer Due Diligence (ECDD) process oversight. This includes performing quality assurance reviews, working closely with KYC operations team to improve the ECDD process, uptraining the team on existing and emerging ML/TF trends, reviewing KYC related controls and making sure they are performing as expected.

• Ensure quality standards are maintained and adhered to while executing the oversight of KYC program.
• Provide actionable, clear and concise feedback with recommendations to key internal and external stakeholders to maintain and improve KYC processes.
• Conduct regular quality assurance reviews to assess the accuracy and effectiveness of ECDD assessments and risk mitigation efforts.
• Perform in-depth analysis of customer activities, identifying risks and red flags during ECDD reviews and escalating concerns when necessary.
• Lead and coordinate calibration sessions with relevant teams to ensure consistency in decision making processes.
• Identify opportunities for business training, and process improvements based on oversight duties, making recommendations for automation or efficiency improvements where applicable.
• Stay up to date with emerging AML/CFT typologies, regulatory changes, and trends, passing this knowledge into practical trainings sessions for internal teams.

Role Requirements

• Bachelor’s degree in finance, business, or a related field, or equivalent professional experience in financial services, compliance or risk management is preferred. 
• Minimum of 2 years of experience in any of the following: Bank Secrecy Act, AML Compliance, or general and/or risk-based compliance.
• Strong analytical, investigative and problem-solving skills with high attention to detail, especially in evaluating complex customer profiles and transactions.
• Ability to identify and assess compliance risks and escalate issues to appropriate level when necessary.
• Demonstrate experience in process improvement or project management, particularly in compliance, risk or operational areas.
• Proven ability to work independently, making informed decisions aligned with company policies and regulatory requirements.
• Proficiency in MS Office Applications, with advanced excel skills for data analysis, reporting and process tracking.
• Strong communication skills, both verbal and written, with experience in delivering feedback.
• Knowledge of current and emerging technologies in AML/CFT such as transaction monitoring tools, data analytics, and AI-based systems is a plus.

Work Shift

HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid time off
• HMO coverage with dependents from day 1 of employment, subject to insurer's review

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

02-07-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.