KYC Assistant Manager – Tokyo, Japan

KYC Assistant Manager – Tokyo, Japan
Do you have what it takes to help us realize our vision of becoming the world’s most accessible financial services company? Are you ready to offer your skills to a global organization committed to making financial services accessible to people everywhere? It’s time to join Western Union as a KYC Assistant Manager.

Western Union powers your pursuit.

In this role, you will be responsible to support Western Union’s Digital Customer Verification Team in Japan. This role bridges operations supervision and management, requiring someone who can work effectively with minimal guidance, is highly self-driven, and thrives in a dynamic global environment.

Your mission is to lead a high-performing team while supporting broader business objectives and meeting SLA performance expectations. Success in this role requires strong stakeholder management skills, the ability to influence and negotiate effectively, and the ability to drive meaningful process changes while fostering strong cross-team collaboration.

Role Responsibilities:

• Supervise and develop a team of KYC Specialists supporting Western Union digital customers in Japan.
• Drive consistent achievement of business and team performance goals.
• Manage employee performance, career development, and foster a culture of continuous improvement.
• Act as a subject matter expert in KYC compliance, conducting thorough analysis of customer records to identify and implement process improvements.
• Influence meaningful process changes that enhance customer onboarding efficiency and overall team performance.
• Develop and maintain monitoring tools, reports, dashboards, and related processes to ensure accuracy and efficiency.
• Collaborate with other risk operations teams globally to align best practices.
• Create and maintain SOPs, ensuring adherence and timely updates in partnership with support departments.
• Work closely with internal and external stakeholders to ensure alignment of strategic initiatives.
• Influence and negotiate effectively to balance stakeholder relationships with business objectives and SLA commitments.
• Foster strong cross-team collaboration to achieve shared goals.
• Provide leadership and support for key site-level projects, ensuring timely execution and measurable results.
• Demonstrate adaptability and problem-solving skills in a dynamic, global environment.

Role Requirements:

• 5-7 years in the financial industry (e-KYC and compliance knowledge preferred). 5+ years managing high-performing operations teams; additional experience in fraud management operations is a plus.
• Minimum 3–4 years in complex consumer financial services or digital payment organizations, or regulatory agencies/law firms handling AML compliance.
• Bachelor's degree in finance, Business Administration, Industrial, Engineering, or related fields.
• Greenbelt certification (preferred) or 3+ years of continuous improvement experience.
• Strong stakeholder management, influencing, and negotiation skills.
• Ability to drive meaningful process changes and foster cross-team collaboration.
• Project management experience with proven ability to deliver results.
• Excellent interpersonal, analytical, problem-solving, prioritization, and conflict resolution skills.
• Effective communication with all levels of management (C1 English level preferred).
• Fluent in Japanese (including kanji) and English (N1 level desired).
• Proficiency in Microsoft Office; Power BI experience preferred.
• Customer-first mindset with curiosity, attention to detail, and assertiveness.
• Self-motivated, results-oriented, and adaptable to a global, fast-paced environment.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Japan specific benefits include:  

• Transportation allowance
• Vacation Leaves
• Medical Insurance coverage for you and your dependents (subject to policy conditions)
• Employee Assistance Program
• Global Recognition and Rewards Programs
• Cash Balance pension plan
• Discounts and special offers
• Referral program

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:

12-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.