Business Analyst, Operations

Business Analyst, Operations – Santa Ana, Costa Rica

Do you enjoy planning for the future, ensuring that available resources are fit for their purpose? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Business Analyst, Operations.

Western Union powers your pursuit.

In this role you will contribute to the effectiveness of operations by combining expertise on procedures and concepts of own operational responsibilities with an understanding of how those responsibilities integrate with the broader goals of the business unit and company.

Role Responsibilities

• Lead the resolution of high-priority escalations involving complex or sensitive issues, coordinating with cross-functional teams to ensure swift and effective outcomes.

• Support the enforcement of compliance protocols and contribute to the development of risk mitigation strategies through data-

• Maintain transparent and professional communication with internal teams, leadership, and external partners to foster trust and ensure alignment on compliance matters.

• Identify opportunities for enhancing operational workflows and propose innovative solutions to improve efficiency, accuracy, and compliance outcomes.

Role Requirements

• Compliance & Due Diligence Experience: Prior experience in compliance or global due diligence, with knowledge of AML-related issues.

• Analytical & Problem-Solving Skills: Ability to assess complex data, identify risks, and propose actionable solutions.

• Interpersonal & Influencing Skills: Strong relationship-building and influencing capabilities across diverse teams and leadership levels.

• Effective Communication: Excellent oral and written communication skills, with the ability to convey complex information clearly and professionally.

• Conflict Resolution & Decision-Making: Skilled in navigating conflict and making sound decisions under pressure.

• Technical Proficiency: Familiarity with Microsoft Excel and Power BI; experience with data visualization and reporting tools is a plus.

• Attention to Detail & Confidentiality: High level of accuracy and discretion when handling sensitive or regulated information.

• Time Management & Prioritization: Ability to manage multiple priorities in a fast-paced, high-volume environment.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In-house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:

11-19-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.