Senior Information Security Engineer, Incident Response

Senior Information Security Engineer, Incident Response – Santa Ana, Costa Rica

Would you like to be a team member for Cyber Security at Western Union, as part of a global team of information security experts? How about unleashing your skills in a hugely successful business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Senior Information Security Engineer.

Western Union powers your pursuit.

In this role, you will serve as a member of the Western Union Cyber Security – Incident Response Team.

Role Responsibilities

• Create and maintain the incident response policy, procedure, and runbooks. This includes defining roles and responsibilities and outlining the steps to be taken in the event of a security incident.
• Analyze threat intelligence data to identify potential threats and vulnerabilities and provide guidance on how to address these threats.
• Proactively search and identify threats to an organization’s computer systems and networks.
• In the event of a security incident, lead the incident response team, coordinate with other teams and stakeholders and ensure that the incident is handled in a timely and efficient manner.
• Conduct investigations into security incidents, including collecting and analyzing evidence, identifying the root cause of the incident, and providing recommendations for preventing future incidents.
• Communicate with senior management and other stakeholders regarding security incidents by providing regular updates and the status of the incident.
• Provide training and education to other team members, as well as other employees in the organization, to help them better understand cybersecurity threats and how to prevent/detect/respond to them.

Role Requirements

• Bachelor’s degree in computer science, or other equivalent disciplines
• 6+ years of information security and/or application security experience
• Strong experience with incident response, forensics, and evidence preservation
• Strong experience with Windows and Linux operating systems
• Experience with various networks, DNS, web, VPN, and perimeter protection technologies
• Experience with vulnerability assessment tools such as Nessus, Qualys, Burp Suite, Nikto, Web Scarab, NMAP, MetaSploit, Backtrack, or similar commercial tools.
• Experience with web technologies (scripting, SSL, HTTP/S) and their security requirements
• Expert with SIEM, event correlation technologies
• Expert with EDR (Endpoint Detection and Response) and threat intelligence platforms
• Expert in TCP/IP, network packets analysis, firewall technology, IDS/IPS technology
• Expert in top security flaws and resolutions as listed by OWASP, SANS etc.
• Knowledge of threat hunting frameworks
• Knowledge of application and network security/penetration testing tools and methodologies
• Knowledge of secure application programming, code reviewing, and penetration testing web and mobile applications
• Knowledge of modern web and mobile applications frameworks and their security requirements
• Knowledge of network architecture, protocols, and standards
• Knowledge of Web Application Firewalls, SSL/TLS, Forward and reverse proxies
• Knowledge of security considerations around virtualization and cloud applications
• Ability to communicate technical security requirements to technical and non-technical personnel.
• Ability to collaborate with technical and vendor personnel, cloud service providers.
• Available off-hours/on-call to handle occasional incidents and escalations.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and s around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

 Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:

11-30-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.