Senior Manager, Site Strategy & Governance – Santa Ana, Costa Rica

Senior Manager, Site Strategy & Governance – Santa Ana, Costa Rica

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Senior Manager, Site Strategy & Governance.

Western Union powers your pursuit. 

The Senior Manager, Site Strategy & Governance supports the Site Leader in shaping strategy, driving governance, strengthening culture, and ensuring clear communications. This role provides executive-level partnership to the Site Leader, ensuring alignment with global priorities while enabling local engagement. The Senior manager serves as a trusted advisor and cultural ambassador, fostering an inclusive environment where employees thrive and business outcomes are achieved.

Role Responsibilities

• Governance & Compliance: Lead site governance frameworks, ensuring policies, risk management, and compliance align with corporate standards.
• Strategic Leadership: Translate the Site Leader’s vision into actionable strategies, manage key initiatives, and represent leadership in critical forums.
• Communications: Drive clear, consistent internal and external communications that reinforce culture and engagement.
• Employee Experience: Champion an inclusive, high-performing environment through engagement programs and data-driven insights.
• Operational Excellence: Identify process improvements, enhance efficiency, and maintain business continuity readiness.

Role Requirements

• Bachelor’s degree in business administration, Communications, or a related field; advanced degree preferred.
• 8+ years of leadership experience in strategy, operations management and corporate communications.
• Demonstrated experience influencing senior leaders and leading cross-functional initiatives.
• Proven track record in governance, strategic planning, employee engagement, and change leadership.
• Strong communication, stakeholder management, and cultural leadership skills.
• Ability to navigate complexity, prioritize effectively, and deliver impact in a dynamic environment.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Costa Rica- specific benefits include: 

• Asociación Solidarista  

• In house company doctor services  

• Transportation services options  

• Referral Program award  

• Pan American Medical and Life insurance  

• Cafeteria Discounts   

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws. 

Estimated Job Posting End Date:

09-26-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.