Business Development Associate

 Business Development Associate – Eastern Africa based in South Africa

Are you a strategic Individual with a passion for driving growth and innovation across emerging markets? Western Union is seeking a Business Development Associate to drive our expansion and operational excellence across Eastern Africa. In this high-impact role, you’ll lead agent networks, engage with regulators, and shape the future of financial services in a region undergoing rapid digital transformation. If you're ready to make a meaningful difference and thrive in a dynamic, cross-functional environment this opportunity is for you.

Western Union powers your pursuit.
 

You will be managing Eastern Africa Business operations and strategy, including business development, service delivery, marketing, external stakeholder engagement and formulation of Digital, Retail & hybrid strategies to better serve Western Union’s customers.

Role Responsibilities

• Execute Western Union’s business operations and strategy across Eastern Africa, including business development, service delivery, marketing, and stakeholder engagement.

• Lead and coach agent network teams, including operations and compliance, to drive performance and regional strategy.

• Develop and expand access to Western Union services through Retail, Digital, and Hybrid channels.

• Drive growth and profitability by identifying and developing new business opportunities.

• Build and manage relationships with existing and new agents to support business expansion.

• Collaborate with cross-functional teams to meet financial and operational goals.

• Provide consumer insights to inform marketing and network development initiatives.

• Monitor market trends and communicate insights into management for strategic adjustments.

• Serve as the primary point of contact for agents, offering support and driving growth initiatives.

• Engage with regulators and stay informed on developments affecting the remittance and payments industry.

• Research and identify new organizations and markets for business growth.

• Represent Western Union at industry events, conferences, and meetings.

• Deliver regular communication, feedback, and performance reports to management.

Role Requirements

• Previous experience in outside sales or servicing customer products or financial services is a plus.

• Strong negotiation and decision-making skills. 

• Ability to present and listen to your agents and build trust and confidence with them. 

• Able to gain the trust and confidence of clients.

• Strong organizational skills.

• Fluency in English & French

• International Travel Maybe required

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws. 

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Estimated Job Posting End Date:

11-01-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.