Know Your Customer (KYC) Operations Specialist

Know Your Customer (KYC) Operations Specialist- Kuala Lumpur, Malaysia

Would you like to play a key role in helping a global financial services company grow their business in Asia Pacific? Are you interested in joining a globally diverse FinTech organization which is passionate about serving customers with omnichannel way of accessing remittance services, building market profile and driving growth? Join Western Union as KYC Operations Specialist.

Western Union powers your pursuit.

The KYC Operations Specialist joins our Digital Customer Verification team and will support identity verification and customer due diligence activities for consumers in Malaysia and across the region, ensuring full compliance with regulatory and internal requirements.

You will play a vital part in safeguarding our onboarding processes while delivering excellent service and operational efficiency.

Role Responsibilities:

• Execute KYC and Customer Due Diligence (CDD) processes in line with regulatory and company standards. Review and verify customer identity information and documentation to ensure compliance and completeness.
• Provide customer support via email or phone on issues related to the digital identity verification process.
• Handle escalated or complex cases and collaborate with Compliance and Risk teams when necessary. Monitor task queues and manage workload to meet internal SLAs and quality standards.
• Support continuous improvement efforts by identifying process gaps and proposing solutions.
• Work across multiple tools and systems to complete verification tasks accurately and efficiently.
• Coordinate with global teams to ensure smooth operations and consistent customer experience.
• Stay up to date with AML/KYC regulatory requirements and operational policies relevant to the Malaysia market.

• Leverage knowledge of procedural governance and change management to support organizational changes.

Role Requirements:

• Bachelor’s or master’s degree in business, Economics, or related field is preferred.
• Good communication skills in English and Bahasa Malaysia. Knowledge of Hindi will be an added advantage.
• You have previous experience in KYC, AML, or compliance operations role is strongly preferred.
• Strong attention to detail and excellent analytical skills. Ability to manage multiple priorities and meet performance targets in a fast-paced environment.
• Customer-focused mindset with the ability to work independently and within a team.
• Experienced MS Suite user. Flexibility in schedule is a plus.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations.

You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Malaysia specific benefits include:

• Paid Time Offs
• Referral Program
• Employee Assistance Programs
• Global Recognition and Rewards Programs
• Employee Wellness

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

09-29-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.