Associate Collector

Associate Collector – Santa Ana, Costa Rica

Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector.

Western Union powers your pursuit.

We are looking for someone who would be part of Retail Collections Ops team as Associate Collector responsible for reducing the risk of losses to the company, position needs to oversee 300+ agents from US region – position is responsible for weekly collections on approx. $4 million and keeps good relation with our agents to ensure business continuity.

Role Responsibilities

• Incident and cases management for Agent escalations.
• Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls which are basic and routine.
• A/R reviews, database/customer maintenance, negotiation of receivable settlements with agents, and management reporting.
• Ensures accurate and complete processing of Receivables, Investigates and resolves discrepancies, escalating issues to next management level as necessary.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Requires limited knowledge of the organization, products, and/or services.
• Requires ability to navigate a computerized data entry system or other relevant application.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Role Requirements

• Bachelor’s degree preferred.
• Typically, has less than 18 months of finance, accounting or collections experience.
• Flexible and adaptable.
• Ability to influence and drive execution.
• Passionate about working in a multicultural environment.
• Intermediate Excel skills.
• Availability to work Monday through Friday from 10 a.m. to 7 p.m.
• Fluent in English B2 and above.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-YA1 #LI-Hybrid 

Estimated Job Posting End Date:

08-28-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.