Senior Analyst, Customer Analytics

Senior Analyst, Customer Analytics – Santa Ana, Costa Rica

Does working in our Business Analysis and Intelligence Team within an enthusiastic, motivated international team sound exciting to you? Would you like to gain experience working for a global fintech company in a team that is passionate about positioning us as the leader in cross-border and cross-currency business payments and risk management solutions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Senior Analyst, Customer Analytics.

Western Union powers your pursuit.

In this role, you will report directly to the Manager of the Digital Business Intelligence team. Your role will encompass making a direct impact on marketing initiatives by working collaboratively with other business units and regional marketing and cross-functional stakeholders (product, risk, and operations).

Role Responsibilities

• It would be a role in which you would have to analyze the digital product end-to-end, considering the different variables of the transactions and understanding customer behavior.
• Performs all analytical support needed to improve effectiveness of customer acquisition, cross-sell, up-sell and retention initiatives.
• Routinely engages in quantitative analysis on many non-standard and unique businesses. 
• Develops appropriate programming code and/or work with other developers and database administrators to prepare appropriate data tables for analysis. 
• Analyzes, models, validates data for standard and ad hoc requests. 
• Also responsible for supporting the set-up and execution of valid measurement plans based on Design of Experiment methodologies.

Role Requirements

• A bachelor’s in business administration; industrial engineering or related degree is preferred.
• 3-5 years of relevant business, data analytics, or consumer insights experience is preferred.
• Advanced Excel and SQL management is a must.
• Experience with Power Bi, Python and R is nice to have.
• Fluency in written and spoken English (B2+) is a must.
• We are looking for someone with strong communication skills, as the role requires frequent interaction with various stakeholders. The ideal candidate will demonstrate adaptability to change, a problem-solving mindset, a collaborative spirit, and curiosity to drive innovation.
• Availability to work from Monday to Friday from 8am to 5pm.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-CL1 #LI-Hybrid

Estimated Job Posting End Date:

08-27-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.