Senior Specialist, Business Analysis

Senior Specialist, Business Analysis – Costa Rica  

Are you keen to unleash your potential in a global business that is redefining the financial services sector? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Senior Specialist, Business Analysis. 

Western Union powers your pursuit.  

We are looking for someone who would be part of the Global Agent Data team as a Senior Specialist Business Analysis in Global Operations responsible for agent location data analysis and quality for all WU location globally to enhance our Agent Locator sites and data in Map Publishers, working with multifunctional teams in operation, marketing, technology, compliance and others to improve our customer experience. 

Role Responsibilities  

• Investigation and documentation of address standards and formats in each country to identify error patterns and proactively resolve them. 

• Revision and resolution of escalations and cases of incorrect Agent Data coming from key stakeholders across the company. 

• Execution of the Agent Dormancy process. Continuous improvement of Agent data attributes (i.e., invalid location data resulting in misleading customers, incorrect location data reported to regulators, inaccuracies with business reporting and analytics). Ongoing scheduled Agent Data quality assessments. 

• Troubleshooting incorrect agent data displayed in Agent Locator and other Reporting Tools, Log, track and report on all requests and related projects and initiatives. 

• Root cause analysis of possible data errors and improvements to the quality of the Agents’ location data attributes. 

• Alignment with the Data Governance teams to improve the agent data policies and quality standards and adherence. 

• Redact trainings material for Teams responsible for input of Agent data to address issues up front in the process (e.g.  Agent Enrolment, Contract Compliance and Sales Teams). 

• Reporting of Agent Data Quality metrics for business and operation Teams. 

• Conduct impact analysis and high-level estimations for solution requests and assist in post implementation analysis. 

Role Requirements  

• Bachelor’s degree or be an Engineer student and 3 or more years of experience in data-analyst.  

• Excellent interpersonal skills. Demonstrated critical-thinking, problem-solving, and organizational skills required. Ability to work in a highly energized and fast-paced environment within a framework of constantly shifting deadlines and deliverables. Ability to build relationships throughout all levels of the organization. Strong oral and written communication skills. Strong analytical skills, with high attention to detail. 

• Proficiency and background in data analytics, data driven analysis/problem solving and statistics. 

• Advance user of MS Office suite (Visio, PowerPoint, Excel, Word, Outlook, etc.) VB script/macro experience in Microsoft Excel. 

• Be able to update processes maps as necessary for reviews, and process improvement projects. 

• Experience with running presential or virtual meetings, prioritizing, projects coordination, and bringing simple projects to completion. 

• Extract and analyze data from various sources, including databases, manual files, and external websites. 

• Proficiency Snowflake and SQL. Proficiency in MS Power BI and Power Automate. Knowledge in Google API is a plus. Lean certification is a plus. 

We make financial services accessible to humans everywhere. Join us for what’s next.  

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.  

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.  

Benefits  

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few  (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:  

• Asociación Solidarista  

• In house company doctor services  

• Transportation services options  

• Referral Program award  

• Employee Resource Groups (ERG) and committees to volunteer with  

• Pan American Medical and Life insurance  

• Cafeteria Discounts  

Our hybrid work model 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#LI-GGC  #LI-Hybrid